German-Speaking Customer Service Advisor – Retail
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
Join a people-first international organisation where diversity is valued and individuality is celebrated. With teams operating across multiple countries we offer a supportive inclusive and collaborative work environment that prioritises employee well-being professional development and long-term career growth.
This is an on-site position based at our Durban North Coast office offering a dynamic and welcoming workplace where teamwork innovation and customer focus are central. You will join a close-knit team of professionals in a stable long-term retail customer service project.
Key Responsibilities
As a German-Speaking Customer Service Advisor Retail you will:
Take ownership of high-profile and escalated customer cases from initiation to resolution
Manage work orders in accordance with defined business SLAs
Proactively identify customer needs and provide effective solutions
Ensure first contact resolution whenever possible
Apply agreed behavioural quality and compliance standards consistently
Develop and maintain strong product and campaign knowledge within the retail environment
Accurately verify and update customer information
Protect customer data and comply with information security processes escalating issues where required
Communicate campaign updates process changes and relevant information to colleagues customers and management
Share knowledge and best practices with team members
Actively contribute to a positive collaborative and performance-driven team culture
Deliver excellent customer experiences at all times
Requirements and Qualifications
This role is a strong fit if you:
Have a minimum of 6 months international call centre experience (essential)
Have completed Grade 12
Are fluent in German (spoken and written)
Are able to work shifts aligned with European business hours
Are self-motivated reliable and highly responsible
Possess strong problem-solving communication and customer service skills
Are comfortable working in a fast-paced retail customer service environment
Salary and Benefits
We offer a competitive and comprehensive benefits package designed to support your lifestyle and career development:
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Monthly salary
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Medical aid / medical insurance for the employee and up to two dependents
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Pension fund
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Subsidised transport
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Group life cover
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Employee Assistance Programme (EAP)
- Access to financial well-being sessions will-writing support and stress management resources
- Ongoing training upskilling and professional development opportunities
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Team-building initiatives and a supportive company culture
- An inclusive people-focused working environment with long-term career prospects
Why Join Us
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Stable long-term retail project
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International exposure and structured career progression
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Supportive leadership and a people-centric culture
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On-site role in a professional and welcoming Durban North Coast office
Apply now if you are a German-speaking customer service professional looking for a stable on-site role with strong benefits and long-term growth opportunities.
Key Skills
- Sales Experience
- Customer Service
- Organizational skills
- Basic Math
- POS
- Millennium
- Accounting
- Retail Sales
- Upselling
- Product Demos
- Guest Services
- Lead Generation
