Senior Business Analyst

Were on the hunt for a Senior Business Analyst to join our Mortgages team and play a key role in driving INGs Originations transformation. Are you ready to make an impact

In this pivotal role youll help define and shape the requirements and solutions that will transform the way we deliver mortgage originations across the business. This is an exciting opportunity to contribute to a largescale transformation program ensuring that business requirements are fit for purpose aligned to our strategic vision and articulated in a way that resonates with both business and technical audiences.

Your daytoday will see you leading workshops with stakeholders across the business technology teams and external vendors to capture analyse and document complex information. Youll bring clarity to ambiguityconsolidating large amounts of data into clear succinct artefacts such as customer journeys process maps and user stories. These deliverables will guide our delivery squads as they build the APIs microservices and systems that power the future of our mortgage experience.

As part of an agile environment you may also support system integration testing (SIT) user acceptance testing (UAT) and participate in ceremonies alongside Product Owners and delivery squads. If you thrive in transformation enjoy solving complexity and excel at connecting people processes and technology this role offers the opportunity to make a meaningful impact at scale.

This is a permanent role based in Sydney.

What youll do

• Lead business analysis activities by collaborating with business teams and Solution Architects to define futurestate processes and ensure requirements align with business objectives and architectural constraints.
• Capture analyse and document requirements through workshops with Product Owners Customer Journey Experts Service Designers vendors and technology teams producing artefacts such as customer journeys process maps and user stories.
• Translate complex information into clear traceable and developmentready requirements ensuring they meet risk regulatory and strategic design principles.
• Review and validate proposed technical solutions to ensure alignment with business needs while identifying feasible alternatives when constraints arise.
• Provide ongoing business support across project and BAU teams assisting with system/process queries and contributing to SIT and UAT activities including defect analysis and workarounds.
• Work effectively within Agile teams participating in agile ceremonies and ensuring requirements are welldefined prioritised and understood across delivery squads.

What were looking for

• Experience working in Agile or hybrid Agile/Waterfall environments including participation in key agile ceremonies and creation of project artefacts.
• Strong knowledge of endtoend lending and mortgage processes particularly within originations and/or servicing is highly regarded.
• Ability to translate complex business objectives into clear principlesaligned requirements supported by welldefined process flows customer journeys and user stories.
• Skilled in analysing and documenting current and futurestate processes and collaborating with technical teams to shape and validate system and solution designs.
• Proven capability to manage prioritise and maintain requirements while building strong relationships with stakeholders across product design delivery architecture and technology.
• Excellent communication problemsolving and riskidentification skills with the confidence to work independently and contribute effectively within crossfunctional teams.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Sabrina Huynh

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications will close Wednesday the 11th of February.

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