Service Desk Analyst

New York City, NY - USA

Monthly Salary: $ 70000 - 85000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About HASI

HASI is an investor in sustainable infrastructure assets advancing the energy transition. With more than $15 billion in managed assets our investments are diversified across multiple asset classes including utility-scale solar storage and onshore wind; distributed solar and storage; RNG; and energy efficiency. We combine deep expertise in energy markets and financial structuring with long-standing programmatic client partnerships to deliver superior risk-adjusted returns and measurable environmental benefits. HA Sustainable Infrastructure Capital Inc. is listed on the New York Stock Exchange (Ticker: HASI). For more information please visit .

Position Summary

The Service Desk Analyst serves as the initial point of contact for IT and customer support ensuring proper operation of workstations endpoints and critical audio/visual (A/V) systemsincluding Crestron Poly Zoom and Microsoft Teams room technologies. They address a wide variety of IT needs including live meeting and special event support while managing vendor relationships and ensuring accountability. The successful candidate excels in a fast-paced environment thinks creatively under pressure and consistently delivers technology workarounds to solve problems on the spot.

Salary Range

Expected salary range of $70000-$85000 based on experience and addition HASI offers an annual bonus program; 401(k) with company match; an equity incentive program; comprehensive medical dental and vision benefits; paid time off for vacation holidays and sick days; and much more.

Key Responsibilities

Deliver prompt onsite and remote support for IT and AV systems (Crestron Poly Zoom Rooms MS Teams Rooms) including executive and live event assistance.

Troubleshoot issues across computer hardware software networks and meeting room technology; provide workarounds and resolve problems efficiently especially during high-stakes scenarios.

Set up configure and maintain IT and AV equipment; ensure meeting spaces operate smoothly and equipment is ready and functional.

Train users and prepare clear documentation for operating AV technologies and workplace collaboration tools.

Manage onboarding/offboarding including device setup and user account creation.

Maintain accurate asset inventories and ensure IT and AV systems are kept up-to-date.

Lead coordination with AV integrators and vendorsmonitor their work enforce accountability and escalate concerns as needed.

Collaborate with IT facilities and third-party partners for installations upgrades and technology enhancements.

Adapt quickly to shifting priorities in a fast-paced environment; respond rapidly to time-sensitive support needs.

Maintain all ticketing and documentation related to IT AV systems and vendor engagements.

Assist with implementation and maintenance of network and AV infrastructure.

Other duties as assigned.

Qualifications

4 years of hands-on experience supporting configuring and troubleshooting Crestron Poly Zoom Rooms and Microsoft Teams Rooms technologies.

Proven success working with AV integrators and technology vendorssetting expectations managing deliverables and ensuring accountability.

Able to deliver timely solutions and creative workarounds under pressure while managing competing priorities in a dynamic workplace.

4 years track record in computer hardware professional Windows environments remote support tools and device management.

Familiarity with Microsoft 365 (Outlook Teams) and collaboration platforms.

Strong customer service orientation including supporting VIPs and live events.

Effective communicator with users and vendors; able to prepare training materials and clear documentation.

4 years of experience with ticketing systems and asset management.

Certifications such as CompTIA A Network manufacturer certifications (Crestron Poly Zoom Teams) preferred.

Good understanding of networking and AV platform architecture.

WORK AUTHORIZATION

HASI is willing to take over sponsorship for existing H1-B visas for exceptional talent. We are unable to provide new H-1B sponsorship at this time.

EEO STATEMENT

The Company maintains a policy of non-discrimination in employment and complies with and supports all Federal state and local laws regarding discrimination in employment. Specifically the Company does not discriminate in employment opportunities or practices against any employee intern or applicant on the basis of race color gender sex sexual orientation gender identity religion ancestry national origin age citizenship status marital status pregnancy (including childbirth lactation or related medical conditions) mental or physical disability veteran status uniformed servicemember status genetic information (including testing and characteristics) or any other characteristic to the extent prohibited by federal state or local law. Decisions regarding staffing selection and promotions are made on the basis of individual qualifications related to the requirements of the position. If you need reasonable accommodation for a job opening please connect with us at emailprotected and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About HASIHASI is an investor in sustainable infrastructure assets advancing the energy transition. With more than $15 billion in managed assets our investments are diversified across multiple asset classes including utility-scale solar storage and onshore wind; distributed solar and storage; RNG; a...