Analyst, People Services, Americas

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

• Respond to Tier 1 HR inquiries via case management tools ensuring timely and accurate resolution.
• Handle more complex customer queries/requests escalated by Assc. Analysts People Support.
• Provide guidance on HR policies procedures and system navigation to employees and managers.
• Promote and educate users on self-service tools and resources.
• Serve as a point of contact for escalated or complex inquiries requiring policy interpretation or cross-functional coordination within People Support team.
• Collaborate with global and other regional People Services team members to align processes share best practices and support global consistency.
• Contribute to the creation and maintenance of knowledge articles and standard operating procedures.
• Critically evaluate information gathered from multiple sources reconcile conflicts and research inconsistencies in information before resolving customer queries.
• Identify trends in inquiries and recommend process or content improvements.
• Support onboarding and training of new advisors and specialists.
• Be up to speed on the latest policy process changes in People Support scope and train the People Support Jr. Analysts as applicable

Qualifications

• Bachelors degree in Human Resources Business Administration or related fields.
• Minimum 3 years of experience in HR shared services or operations.
• Experience with HRIS platforms (i.e. Workday Success Factors) and case management tools (i.e. ServiceNow Workday Help). Knowledge in Workday is preferred.
• Strong communication problem-solving and customer service skills.
• Bilingual English/Spanish is a must English/Spanish/French is preferred.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.