Restaurant SupervisorFront of House Shift Lead

Overview

This document outlines the key responsibilities and expectations for the Restaurant Supervisor/Front of House (FOH) Shift Lead during closing shifts at The View at Colony West. The Restaurant Supervisor/FOH Shift Lead serves as the acting manager on duty (MOD) responsible for maintaining service standards team accountability cleanliness guest satisfaction and closing procedures.

Leadership & Communication

• Serve as the point of contact for all FOH staff and guests during the shift.
• Complete Line up with BOH (back of house) and FOH team reviewing any features 86 items etc.
• Maintain clear and professional communication with BOH leadership especially chef and kitchen staff.
• Lead by exampledemonstrate proper service standards professionalism and guest engagement.
• Ensure all staff are aware of closing duties and assignments before the start of closing procedures.
• Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.

Guest Service & Experience

• Walk the dining room bar and patio consistently throughout the evening to monitor guest satisfaction.
• Address guest concerns promptly and professionally.
• Ensure tables are greeted serviced and turned efficiently.
• Monitor and support servers with table maintenance bussing and final check presentation.

Staff Management & Oversight

• Assign closing side-work duties to servers bartenders and hosts.
• Verify all side-work has been properly completed before releasing staff.
• Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.
• Ensure Closing Checklist are being followed by all staff members.

Financial & POS Responsibilities

• Verify that all Zs are closed.
• Ensure no open checks remain in the POS system before closing.
• Make sure all servers and bartenders complete drops and management is emailed and made aware of any short drops (Kandace Bobby Jalisa).

Facility & Cleanliness Standards

• Inspect all FOH areas (dining room bar patio host stand restrooms) for cleanliness and reset.
• Ensure all lights TVs and music are turned off according to closing protocol.
• Verify trash and recycling have been taken out and all floors swept and mopped.
• Confirm all doors are locked and alarm systems set.

Reporting & Follow-Up

• Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.
• Note any inventory shortages or items needing restock for the following day.

Professional Standards

• Arrive on time and maintain a clean professional appearance.
• Uphold The Views values of Hospitality Teamwork and Consistency.
• Maintain a calm and positive demeanor under pressure.
• Foster a closing environment that is efficient respectful and team-oriented.

Required Experience:

Manager