New Client Specialist Bilingual Intake Agent

The Jeffcoat Firm Injury & Accident Lawyers PA

Job Location:

Columbia, IN - USA

Hourly Salary: USD 22 - 26

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

At The Jeffcoat Firm we are dedicated to serving everyday people in crisis. Led by CEO Michael Jeffcoat our mission is to deliver exceptional legal services across South Carolina with integrity compassion and excellence. Our team is composed of ambitious resilient and self-motivated professionals who take pride in providing outstanding care to our clients and fostering a supportive work environment.

As a New Client Specialist / Intake Agent you will serve as the first point of contact for individuals seeking legal help. You will conduct detailed intake interviews in both English and Spanish gather and document case information and ensure potential clients feel supported informed and condent in their next steps.

This is a hybrid role (50% in-office / 50% remote) that requires professionalism empathy attention to detail and strong communication skills.

Key Responsibilities

Answer and manage inbound and outbound calls from potential new clients in English and Spanish
Conduct comprehensive intake interviews and accurately gather case details
Clearly document all information for attorney and internal review
Explain firm processes expectations and next steps to callers
Enter and maintain accurate client data in the firms case management system
Handle sensitive or emotional conversations with professionalism and empathy
Follow established intake scripts qualication guidelines and firm procedures
Collaborate with attorneys supervisors and intake leadership to ensure smooth case flow

Qualifications

Fluent in English and Spanish (required)
Previous experience in legal intake call center customer service or a related role preferred
Strong verbal and written communication skills
High attention to detail and excellent organizational skills
Ability to work in a fast-paced performance-driven environment
Professional reliable and punctual
Comfortable working both in-office and remotely as part of a hybrid schedule

Why youll love it here:

$22 - $26 per hour depending on experience.
Enjoy a comprehensive benefits package including medical dental and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.
Recharge with our generous vacation policy including 12 paid holidays.
Our Firm believes in making our community a better place and paying all successes forward. We offer 8 hours of volunteer time off per quarter to support causes youre passionate about.
We provide supportive leadership expect accountability and transparency and focus on outreach.
Ongoing training and development to help advance your career.

Requirements:

8:30 AM5:30 PM Monday Friday
In office Columbia SC (Hybrid role)
First month of training will be in the office (1333 Main St Columbia SC)

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin genetic information disability or protected veteran status.

If you are unable to apply online due to a disability contact Talent Acquisitions at

Salary Description

$22 - $26 per hour

Required Experience:

This is a hybrid role (50% in-office / 50% remote) that requires professionalism empathy attention to detail and strong communication skills.

Key Responsibilities

Answer and manage inbound and outbound calls from potential new clients in English and Spanish
Conduct comprehensive intake interviews and accurately gather case details
Clearly document all information for attorney and internal review
Explain firm processes expectations and next steps to callers
Enter and maintain accurate client data in the firms case management system
Handle sensitive or emotional conversations with professionalism and empathy
Follow established intake scripts qualication guidelines and firm procedures
Collaborate with attorneys supervisors and intake leadership to ensure smooth case flow

Qualifications

Fluent in English and Spanish (required)
Previous experience in legal intake call center customer service or a related role preferred
Strong verbal and written communication skills
High attention to detail and excellent organizational skills
Ability to work in a fast-paced performance-driven environment
Professional reliable and punctual
Comfortable working both in-office and remotely as part of a hybrid schedule

Why youll love it here:

$22 - $26 per hour depending on experience.
Enjoy a comprehensive benefits package including medical dental and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.
Recharge with our generous vacation policy including 12 paid holidays.
Our Firm believes in making our community a better place and paying all successes forward. We offer 8 hours of volunteer time off per quarter to support causes youre passionate about.
We provide supportive leadership expect accountability and transparency and focus on outreach.
Ongoing training and development to help advance your career.

Requirements: