Automotive Customer Relations Manager

North Augusta, SC - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Heres a clear professional job description for a Customer Relations Manager that you can use or adapt for your organization:

Job Title: Customer Relations Manager Job Summary

The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure satisfaction loyalty and long-term engagement. This role oversees customer service operations resolves escalated issues and develops strategies to improve the overall customer experience while aligning with company goals.

Key Responsibilities

Develop and implement customer relationship strategies to enhance satisfaction and retention
Manage and lead the customer service or customer relations team
Handle complex or escalated customer complaints and ensure timely resolution
Monitor customer feedback surveys and service metrics to identify areas for improvement
Collaborate with sales marketing and operations teams to ensure a seamless customer experience
Establish customer service policies standards and procedures
Maintain accurate customer records and prepare performance reports
Train coach and evaluate customer relations staff
Build long-term relationships with key clients and stakeholders

Qualifications

Bachelors degree in Business Administration Marketing Communications or a related field
Proven experience in customer relations customer service or account management
Strong leadership and team management skills
Excellent communication interpersonal and problem-solving abilities
Ability to manage multiple priorities and work under pressure
Proficiency in CRM software and customer service tools

Preferred Skills

Experience in customer experience (CX) strategy development
Data analysis and reporting skills
Conflict resolution and negotiation abilities
Knowledge of industry-specific customer service practices

Work Environment

Full-time position
Office-based hybrid or remote options depending on company policy

Compensation & Benefits

Competitive salary based on experience
Performance-based incentives
Health insurance and retirement benefits
Paid time off and professional development opportunities

Heres a clear professional job description for a Customer Relations Manager that you can use or adapt for your organization: Job Title: Customer Relations Manager Job Summary The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure sati...

Heres a clear professional job description for a Customer Relations Manager that you can use or adapt for your organization:

Job Title: Customer Relations Manager Job Summary

Key Responsibilities

Develop and implement customer relationship strategies to enhance satisfaction and retention
Manage and lead the customer service or customer relations team
Handle complex or escalated customer complaints and ensure timely resolution
Monitor customer feedback surveys and service metrics to identify areas for improvement
Collaborate with sales marketing and operations teams to ensure a seamless customer experience
Establish customer service policies standards and procedures
Maintain accurate customer records and prepare performance reports
Train coach and evaluate customer relations staff
Build long-term relationships with key clients and stakeholders

Qualifications

Bachelors degree in Business Administration Marketing Communications or a related field
Proven experience in customer relations customer service or account management
Strong leadership and team management skills
Excellent communication interpersonal and problem-solving abilities
Ability to manage multiple priorities and work under pressure
Proficiency in CRM software and customer service tools