Unified Communications Analyst

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.
	Looking for candidates regarding the following:
POSITION	Unified Communications Analyst
LOCATION	Hybrid in Boston MA-- must be local
DURATION	6 months
INTERVIEW TYPE	Video
VISA TYPE	Any
REQUIRED SKILLS	Platform Strategy & Architecture Support: Support the strategy and scheduling for the implementation of the enterprise-wide upgrade migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform. Implementation Management: Create detailed time and material estimates for new system builds and large-scale upgrades. Vendor and Team Coordination: Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time. Enterprise Support & Troubleshooting: Provide advanced technical and design support for the Avaya Communication Manager (CM) Call Center and CMS (Call Management System) environments during the transition Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms Monitor and maintain call center performance metrics leveraging prior experience with Avaya CMS. Documentation & Training: Develop and document detailed system configurations and procedures (Visio experience a plus). Create clear user-friendly instructions and training materials for end-users across all business units. Assist in training call center agents on new system features. System Enhancements: Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus).

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

Rank :B1
Requested Date :

Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn. Looking for candidates regarding the following: POSITION Unified Communications Analyst LO...

Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.
	Looking for candidates regarding the following:
POSITION	Unified Communications Analyst
LOCATION	Hybrid in Boston MA-- must be local
DURATION	6 months
INTERVIEW TYPE	Video
VISA TYPE	Any
REQUIRED SKILLS	Platform Strategy & Architecture Support: Support the strategy and scheduling for the implementation of the enterprise-wide upgrade migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform. Implementation Management: Create detailed time and material estimates for new system builds and large-scale upgrades. Vendor and Team Coordination: Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time. Enterprise Support & Troubleshooting: Provide advanced technical and design support for the Avaya Communication Manager (CM) Call Center and CMS (Call Management System) environments during the transition Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms Monitor and maintain call center performance metrics leveraging prior experience with Avaya CMS. Documentation & Training: Develop and document detailed system configurations and procedures (Visio experience a plus). Create clear user-friendly instructions and training materials for end-users across all business units. Assist in training call center agents on new system features. System Enhancements: Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus).