Program Manager ServiceNow
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Program Manager - ServiceNow
Job description
Job description
Scope:
Responsible for the overall strategy governance roadmap and delivery of the
ServiceNow platform across the enterprise ensuring alignment with business objectives
and IT strategy.
Work closely with business IT operations and engineering groups to deliver
enterprise-grade ServiceNow solutions that meet organizational needs.
Lead a team of ServiceNow architects developers and functional consultants driving
platform innovation automation process optimization and guiding stakeholders and
junior team members while maintaining stability and compliance.
Provide hands-on development and architectural leadership to ensure scalable and
future-ready implementations within the ServiceNow platform.
Oversee end-to-end solution design module implementation and technical
governance for ServiceNow modules such as ITSM CSM CMDB ITOM and
Integrations.
Skills:
Deep expertise in multiple ServiceNow modules - e.g. ITSM CMDB ITOM ITAM
HRSD CSM GRC SecOps.
Proven experience managing enterprise-scale ServiceNow implementations and
transformations.
Strong understanding of ITIL processes IT service management and enterprise
workflow automation.
Experience defining platform strategy governance and operating models.
Demonstrated ability to manage internal teams vendors and offshore delivery
partners.
Solid understanding of integration frameworks data governance and platform
security.
Hands-on experience in ServiceNow roadmap planning budgeting and capacity
management.
Responsibilities:
Platform Strategy & Governance
Define and maintain the ServiceNow platform vision strategy and roadmap ensuring
alignment with enterprise goals and architecture principles.
Establish governance frameworks and standards for implementations and
customizations evaluating new modules and integrations.
Leadership & Delivery Oversight
Responsible for the overall strategy governance roadmap and delivery of the
ServiceNow platform across the enterprise ensuring alignment with business objectives
and IT strategy.
Work closely with business IT operations and engineering groups to deliver
enterprise-grade ServiceNow solutions that meet organizational needs.
Lead a team of ServiceNow architects developers and functional consultants driving
platform innovation automation process optimization and guiding stakeholders and
junior team members while maintaining stability and compliance.
Provide hands-on development and architectural leadership to ensure scalable and
future-ready implementations within the ServiceNow platform.
Oversee end-to-end solution design module implementation and technical
governance for ServiceNow modules such as ITSM CSM CMDB ITOM and
Integrations.
Skills:
Deep expertise in multiple ServiceNow modules - e.g. ITSM CMDB ITOM ITAM
HRSD CSM GRC SecOps.
Proven experience managing enterprise-scale ServiceNow implementations and
transformations.
Strong understanding of ITIL processes IT service management and enterprise
workflow automation.
Experience defining platform strategy governance and operating models.
Demonstrated ability to manage internal teams vendors and offshore delivery
partners.
Solid understanding of integration frameworks data governance and platform
security.
Hands-on experience in ServiceNow roadmap planning budgeting and capacity
management.
Responsibilities:
Platform Strategy & Governance
Define and maintain the ServiceNow platform vision strategy and roadmap ensuring
alignment with enterprise goals and architecture principles.
Establish governance frameworks and standards for implementations and
customizations evaluating new modules and integrations.
Leadership & Delivery Oversight
Lead and manage a cross-functional ServiceNow team overseeing platform
operations and ensuring high-quality on-time delivery of initiatives through effective
project and vendor management.
Coordinate with business units to prioritize demand and manage the ServiceNow
project portfolio.
Stakeholder Management
Serve as the liaison between IT business stakeholders and external partners
identifying automation opportunities and providing executive updates on platform
performance.
Innovation & Continuous Improvement
Drive innovation by leveraging new ServiceNow features promoting it as a
comprehensive digital workflow platform.
Champion user adoption training and change management staying current on
product releases and industry trends.
Requirements:
Bachelors or Masters degree in Information Technology Computer Science
Engineering or related field.
10-15 years of total IT experience with at least 8 years in ServiceNow leadership
or platform ownership roles.
Deep expertise in multiple ServiceNow modules such as ITSM ITOM ITAM HRSD
CSM GRC and SecOps with proven experience in managing enterprise-scale
implementations and transformations.
Strong understanding of ITIL processes IT service management enterprise workflow
automation and defining platform strategy governance and operating models.
Demonstrated ability to manage internal teams vendors and offshore delivery
partners along with hands-on experience in roadmap planning budgeting and capacity
management.
Solid understanding of integration frameworks data governance platform security
and strong leadership and people management skills.
Strategic thinker capable of balancing long-term vision with short-term delivery and
fostering a culture of innovation continuous improvement and operational excellence.
Excellent communication and stakeholder engagement skills at both technical and
executive levels complemented by strong analytical organizational and decision-
making abilities.
ServiceNow certifications - CSA CIS ITSM CTA CAD and any other CIS certification
strongly preferred. ITIL v4 certification PMP/Agile certification desirable.
operations and ensuring high-quality on-time delivery of initiatives through effective
project and vendor management.
Coordinate with business units to prioritize demand and manage the ServiceNow
project portfolio.
Stakeholder Management
Serve as the liaison between IT business stakeholders and external partners
identifying automation opportunities and providing executive updates on platform
performance.
Innovation & Continuous Improvement
Drive innovation by leveraging new ServiceNow features promoting it as a
comprehensive digital workflow platform.
Champion user adoption training and change management staying current on
product releases and industry trends.
Requirements:
Bachelors or Masters degree in Information Technology Computer Science
Engineering or related field.
10-15 years of total IT experience with at least 8 years in ServiceNow leadership
or platform ownership roles.
Deep expertise in multiple ServiceNow modules such as ITSM ITOM ITAM HRSD
CSM GRC and SecOps with proven experience in managing enterprise-scale
implementations and transformations.
Strong understanding of ITIL processes IT service management enterprise workflow
automation and defining platform strategy governance and operating models.
Demonstrated ability to manage internal teams vendors and offshore delivery
partners along with hands-on experience in roadmap planning budgeting and capacity
management.
Solid understanding of integration frameworks data governance platform security
and strong leadership and people management skills.
Strategic thinker capable of balancing long-term vision with short-term delivery and
fostering a culture of innovation continuous improvement and operational excellence.
Excellent communication and stakeholder engagement skills at both technical and
executive levels complemented by strong analytical organizational and decision-
making abilities.
ServiceNow certifications - CSA CIS ITSM CTA CAD and any other CIS certification
strongly preferred. ITIL v4 certification PMP/Agile certification desirable.
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
