App Store & Engagement Specialist

Trigent Software Private Limited

Job Location:

Noida - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

What you will do:

Customer Engagement

Deliver high-quality empathetic and accurate responses to customers on App Store platforms.
Own end to end review resolution workflows: triage root cause synthesis response drafting and follow-through with stakeholders.
Serve as a visible credible voice of the brand-maintaining consistency with tone guidelines and quality standards.

Quality SLAs & Governance

Meet and exceed targets for response time review coverage quality score adherence to brand guidelines and escalation SLAs.
Maintain audit-ready documentation and uphold high standards of integrity privacy and compliance.

Cross-Functional Collaboration

Partner closely with Product Engineering Community and Customer Support teams to resolve complex issues and improve product experiences.
Translate user feedback signals into clear prioritized problem statements product insights to be shared with stakeholders.

Insights & Analytics

Analyze review trends (volume sentiment themes severity) using native and external dashboards and synthesize insights into actionable recommendations for Product & Engineering.
Monitor emerging issues quantify impact and communicate succinct narratives (what so what now what).
Track and report on before/after impact of product changes on ratings sentiment and top issues.

Gen AI & Operational Excellence

Adopt and operationalize Gen AI tools (e.g. Copilot) to optimize workflow drafting responses summarizing threads tagging themes and generating digests.
Build prompt libraries macros templates and lightweight automations to scale efficiency without sacrificing quality.
Experimentation

Experience:

2-4 years experience in community engagement technical support or customer support
Advanced level troubleshooting skills
Excellent verbal and written communication skills in English
Beginner level expertise with data analytics spreadsheets and presentation software
Ability to collaborate with multiple teams and stakeholders when resolving user queries
Demonstrated knowledge of social media community or app store engagement
Experience using apps and services or similar apps within a creative field

Qualification:

Bachelors degree or certificate preferably in a creative or technical domain

What you will do: Customer Engagement Deliver high-quality empathetic and accurate responses to customers on App Store platforms. Own end to end review resolution workflows: triage root cause synthesis response drafting and follow-through with stakeholders. Serve as a visible credible voice of...