IFS Cloud CRM Functional Consultant

Trigent Software Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

IFS Cloud CRM Functional Consultant

Exp: 7Yrs

Location: Pan India

Role Summary

The IFS Cloud CRM Functional Consultant designs configures and deploys customer facing processes in IFS Cloud-including omni channel engagement contact & account management leads/opportunities & pipeline campaigns/marketing automation and sales analytics-with tight handshakes to Order Management Service and Finance for a single customer truth.

Key Responsibilities

1) Process Analysis & Solution Design

Facilitate discovery for contact lead opportunity quote flows and omni channel interactions; produce AS IS/TO BE and functional designs mapped to IFS CRM towers.
Define cross module CRM integrations with Sales Order Contracts Service/Case and Financials for end to end visibility.

2) Sales Execution & Pipeline

Understand the Configuration and test the business processes for opportunity stages forecast categories activities/tasks approvals and lobbies/dashboards for pipeline hygiene and sales governance.

3) Marketing & Campaigns

Set up campaign structures targeting/segmentation engagement programs and response capture with attribution to opportunities.

4) Omni Channel & Customer Engagement

Enable omni channel contact center case intake and guided interactions; align routing/SLAs and knowledge use.

5) Data Integrations & Reporting

Own CRM master data templates (accounts/contacts/leads/opportunities).
Define interfaces to service commerce and analytics (e.g. IFS lobbies / Business Reporter) and build reconciliation controls.

6) Testing Training & Hypercare

Build SIT/UAT scenarios across lead to revenue; deliver role based training for Sales Marketing and Support; run hypercare to stabilize pipeline metrics.

Required Skills & Experience

CRM/lead to cash consulting with IFS Cloud CRM implementations (sales & marketing towers).
Hands on in opportunity/pipeline campaigns account/contact data model lobbies/dashboards and omni channel enablement.
Proven CRM integrations to Orders/Service/Finance and analytics; strong governance/UAT/cutover.

Skills

Experience designing guided selling quotation flows and campaign attribution;
Familiarity with IFS reporting and KPI libraries for Sales & Marketing.
Certified and Trained IFS Cloud CRM consultant- good to have

IFS Cloud CRM Functional Consultant Exp: 7Yrs Location: Pan India Role Summary The IFS Cloud CRM Functional Consultant designs configures and deploys customer facing processes in IFS Cloud-including omni channel engagement contact & account management leads/opportunities & pipeline campaigns/m...