Sr. Platform Engineer

Work location: Cedar Rapids Iowa / Denver Colorado / Philadelphia Pennsylvania

Work hours: Monday through Friday core business hours

Job Profile Summary

As a Senior Platform Engineer you will help to design build and maintain software platforms. You will be responsible for configuring and customizing the platform to meet the organizations needs developing and maintaining applications workflows and integrations and ensuring the platforms stability security and performance. Additionally you will collaborate with stakeholders to gather requirements build out solution designs and ensure the scalability and efficiency of platform architectures. This role involves automating tasks to improve efficiency and troubleshooting technical issues to ensure successful implementation and utilization of the platform. Your efforts will enable the organization to streamline processes improve service delivery and enhance overall productivity

Responsibilities

Develop monitoring solutions in support of IT operations systems infrastructure and applications; Cloud and On-premises

Business and technical analysis and architectural review with customers.

Maintain and improve continuous integration/continuous delivery (CI/CD) processes and pipelines.

Enable systems with automated monitoring and alerting

Developing ingest pipelines visualizations and dashboard capabilities for structured and unstructured data.

Develop triggered alert functionality to show on-screen alerts and sending events to ITSM and Event Management Platforms

Execute on day-to-day Request and Incident ticket work as necessary

Collaborate with stakeholders to gather requirements build solution designs and ensure scalability resiliency and efficiency of platform architectures.

Create system guidelines process documentation and training materials for the organization.

Understand and respond to emerging requirements and ambiguous technology decisions.

Manage IT and business unit projects related to collaboration solutions including acquisitions divestitures and migrations.

Qualifications

Bachelors degree in computer science Information Technology a related field or equivalent education/experience and 5-7 years of related work experience

Ability to design & enforce monitoring standards in collaboration with application teams (AppDynamics Elastic Stack CloudWatch Site24x7)

Experience engineering & scaling distributed telemetry pipelines (Elastic ingestion data normalization dashboards)

Expertise in configuring alert normalization enrichment correlation patterns

Experience with the Open Integration Hub webhook and API-based event ingestion

Understanding of BigPanda incident lifecycle and automated routing to ServiceNow

Solid understanding of logs metrics traces and observability concepts (APM RUM synthetic monitoring)

Ability to configure and tune AI-driven workflows (automated incident analysis similar incidents change risk scoring)

Familiarity with vector DB concepts enrichment pipelines and generative-AI guardrails

Knowledge of SSO OAuth API Gateway secured data flows

Strong AWS experience (Lambda S3 API Gateway CloudWatch IAM)

Ability to interpret telemetry and detect patterns proactively

AI Prompt Engineering proficiency

Experience interacting with large language models

Proven experience as a Platform Engineer or similar role (i.e. M365 AWS or Azure Engineer).

Strong understanding of cloud technologies DevOps processes and automation of services.

Experience with CI/CD tools and practices (i.e. Jenkins Azure Pipelines etc.).

Experience with automation and scripting tools (i.e. PowerShell Graph API etc.)

Preferred Qualifications

Experience with Big Panda and Biggy AI.

Expertise with Elastic and its capabilities.

Familiarity with monitoring and logging tools integrating with ServiceNow

Knowledge of security best practices in platform engineering.

Certifications in cloud platforms (GCP AWS Azure M365).

Ability to mentor others.