Technical Administration

Recruitment Matters Africa Pvt Ltd

Job Location:

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Supplier Management: Build and maintain strong supplier relationships to secure competitive pricing and reliable availability. Monitor stock levels of critical spare parts to prevent service delays and maximize repair efficiency. Demonstrate practical understanding of procurement options and supplier networks.
Customer Service Existing Clients: Receive log and manage service calls professionally. Prepare accurate quotations balancing labour and spare costs proactively follow up to secure approvals and provide regular updates on job status and completion timelines. Conduct courtesy follow-ups to gather feedback and identify future service needs. Engage confidently with corporate clients navigating procurement systems and adding professional value.
Internal Collaboration Accounts Department: Track supplier invoices and link them to job cards accurately. Ensure job cards are updated completed and compliant with procedures. Convert job cards into sales orders maintain internal tracking reports and compile monthly sales and service reports for management.
Business Development New Customers: Identify and re-engage lapsed customers with tailored service solutions. Monitor sales histories and warranty periods to proactively offer servicing. Identify approach and visit potential large-scale clients to expand the customer base.
Technical Department Administration: Allocate and prioritize technician jobs to ensure efficiency punctuality and service excellence. Implement systems to equip technicians with correct tools and parts. Monitor job progress follow up on completion and maintain reporting on job status technician hours and departmental targets. Assume ultimate responsibility for job quality turnaround times and overall client satisfaction.

Qualifications

Proven experience in administration technical coordination or service management roles preferably within catering equipment or technical service environments.
Familiarity with technical terminology service procedures and industry practices is advantageous.
Tertiary qualification or certification in Business Administration Technical Management or related fields is preferred but not mandatory.
Strong track record of managing workflows coordinating teams and maintaining client satisfaction.

Skills and Competencies

Organisation: Ability to structure workflows manage multiple priorities and meet deadlines consistently.
Communication: Clear professional and confident engagement with clients technicians and internal teams.
Reliability: Dependable performance consistent follow-through and accountability for results.
Teamwork: Collaborative approach willingness to contribute beyond core responsibilities and support cross-functional teams.
Problem-Solving & Decision-Making: Assertive logical and decisive approach to operational and client-related challenges.
Client-Focused: Strong commitment to service excellence responsiveness and proactive relationship management.
Technical Understanding: Hands-on exposure or familiarity with catering equipment and technical service workflows is advantageous.

Key Responsibilities Supplier Management: Build and maintain strong supplier relationships to secure competitive pricing and reliable availability. Monitor stock levels of critical spare parts to prevent service delays and maximize repair efficiency. Demonstrate practical understanding of procurem...

Key Responsibilities

Supplier Management: Build and maintain strong supplier relationships to secure competitive pricing and reliable availability. Monitor stock levels of critical spare parts to prevent service delays and maximize repair efficiency. Demonstrate practical understanding of procurement options and supplier networks.
Customer Service Existing Clients: Receive log and manage service calls professionally. Prepare accurate quotations balancing labour and spare costs proactively follow up to secure approvals and provide regular updates on job status and completion timelines. Conduct courtesy follow-ups to gather feedback and identify future service needs. Engage confidently with corporate clients navigating procurement systems and adding professional value.
Internal Collaboration Accounts Department: Track supplier invoices and link them to job cards accurately. Ensure job cards are updated completed and compliant with procedures. Convert job cards into sales orders maintain internal tracking reports and compile monthly sales and service reports for management.
Business Development New Customers: Identify and re-engage lapsed customers with tailored service solutions. Monitor sales histories and warranty periods to proactively offer servicing. Identify approach and visit potential large-scale clients to expand the customer base.
Technical Department Administration: Allocate and prioritize technician jobs to ensure efficiency punctuality and service excellence. Implement systems to equip technicians with correct tools and parts. Monitor job progress follow up on completion and maintain reporting on job status technician hours and departmental targets. Assume ultimate responsibility for job quality turnaround times and overall client satisfaction.

Qualifications

Proven experience in administration technical coordination or service management roles preferably within catering equipment or technical service environments.
Familiarity with technical terminology service procedures and industry practices is advantageous.
Tertiary qualification or certification in Business Administration Technical Management or related fields is preferred but not mandatory.
Strong track record of managing workflows coordinating teams and maintaining client satisfaction.

Skills and Competencies

Organisation: Ability to structure workflows manage multiple priorities and meet deadlines consistently.
Communication: Clear professional and confident engagement with clients technicians and internal teams.
Reliability: Dependable performance consistent follow-through and accountability for results.
Teamwork: Collaborative approach willingness to contribute beyond core responsibilities and support cross-functional teams.
Problem-Solving & Decision-Making: Assertive logical and decisive approach to operational and client-related challenges.
Client-Focused: Strong commitment to service excellence responsiveness and proactive relationship management.
Technical Understanding: Hands-on exposure or familiarity with catering equipment and technical service workflows is advantageous.