Call Centre Agent

Recruitment Matters Africa Pvt Ltd

Job Location:

Harare - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client is looking for a highly motivated and professional Call Centre Agent to join them.

Salary and Benefits:

Negotiable

Key Responsibilities:

Receive and professionally handle all incoming calls accurately transferring them to the appropriate departments or offices.
Manage high volumes of inbound and outbound calls in a courteous professional and empathetic manner.
Record and log all phone inquiries requests and interactions accurately into the organisations information management system.
Act as the first point of contact and sales interface for organisational products and services clearly communicating available test services pricing accepted payment methods and insurance scheme coverage.
Prepare and issue service quotations for client requests and promptly and send them via email.
Verify patient demographic details and insurance information as requested by service providers.
Assist patients and clients with administrative and billing inquiries including insurance verification pre-authorisation processes and available payment options.
Provide accurate and up-to-date information on available tests and services including turnaround times pricing and specific specimen collection and transport requirements.
Monitor and track sample movement ensuring that test results are delivered promptly to patients collection centres and referring doctors.
Handle general inquiries and provide information support acting as the organisations central communication hub.
Collect document and report patient feedback and complaints through surveys and other tools contributing to quality assurance and continuous improvement in customer service.
Maintain strict confidentiality of patient information in compliance with data protection and data security regulations at all times.

Key Skills:

Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks.
Teamwork essential

Key Qualifications:

At least 1 2 years experience working in a call centre customer service healthcare administration or medical laboratory environment.
Experience handling high volume inbound and outbound calls in a professional setting.
Prior exposure to medical aid / insurance verification billing processes or healthcare services is an added advantage.

Our client is looking for a highly motivated and professional Call Centre Agent to join them. Salary and Benefits: Negotiable Key Responsibilities: Receive and professionally handle all incoming calls accurately transferring them to the appropriate departments or offices. Manage high volum...

Our client is looking for a highly motivated and professional Call Centre Agent to join them.

Salary and Benefits:

Negotiable

Key Responsibilities:

Receive and professionally handle all incoming calls accurately transferring them to the appropriate departments or offices.
Manage high volumes of inbound and outbound calls in a courteous professional and empathetic manner.
Record and log all phone inquiries requests and interactions accurately into the organisations information management system.
Act as the first point of contact and sales interface for organisational products and services clearly communicating available test services pricing accepted payment methods and insurance scheme coverage.
Prepare and issue service quotations for client requests and promptly and send them via email.
Verify patient demographic details and insurance information as requested by service providers.
Assist patients and clients with administrative and billing inquiries including insurance verification pre-authorisation processes and available payment options.
Provide accurate and up-to-date information on available tests and services including turnaround times pricing and specific specimen collection and transport requirements.
Monitor and track sample movement ensuring that test results are delivered promptly to patients collection centres and referring doctors.
Handle general inquiries and provide information support acting as the organisations central communication hub.
Collect document and report patient feedback and complaints through surveys and other tools contributing to quality assurance and continuous improvement in customer service.
Maintain strict confidentiality of patient information in compliance with data protection and data security regulations at all times.

Key Skills:

Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks.
Teamwork essential

Key Qualifications:

At least 1 2 years experience working in a call centre customer service healthcare administration or medical laboratory environment.
Experience handling high volume inbound and outbound calls in a professional setting.
Prior exposure to medical aid / insurance verification billing processes or healthcare services is an added advantage.