Customer support

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities / Duties:

Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity.
Maintain a thorough knowledge of the companys products applications and service offerings within the assigned business portfolio.
Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.
Coordinate activities at assigned customer accounts proactively address issues and implement solutions.
Maintain service levels according to business prioritization.
Differentiate between customer requirements and the companys capabilities choosing the best and most cost-effective solutions.
Support commercial strategies with Dow customers across multiple businesses.

Required Skills:

Customer Service:

Responding to customer inquiries requests and complaints via various channels (phone email chat social media).

Providing information about products services and company policies.

Assisting customers in solving problems or addressing issues they may encounter.

Responsibilities / Duties: Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity. Maintain a thorough knowledge of the companys products...