Payments Manager

About kwiff

kwiff isnt gambling as you know it. Were redefining the experience with a bold player-first approach to sports betting and casino powered by our proprietary tech platform fully automated sportsbook and standout UX across web and mobile. What truly sets us apart Supercharging: our signature feature that allows players odds cash outs and more to be supercharged at random creating surprise wins and a thrilling betting experience!

About the role:

Were looking for a detail-oriented Payments Manager who will support the delivery performance and continuous improvement of the companys payments function. Reporting directly to the Head of Payments this role plays a critical part in ensuring robust compliant and efficient payment operations across the business.

This role sits within the Risk Payments & Fraud (RPF) function and plays a key role in the operational and strategic delivery of the companys payments capability. Working closely with the Head of Payments you will act as a senior escalation point and help ensure the payments function remains robust compliant and fit for scale across the UK and other regulated markets.

Key responsibilities:

Youll be part of the team that builds and protects our platform supports secure payments and upholds the highest standards across payments risk and compliance.

Payments strategy and delivery

• Support the Head of Payments in executing the overall payments strategy across the UK and other regulated markets
• Manage PSP relationships including performance monitoring issue resolution and operational communication
• Lead payment configurations and integrations via PIQ (Worldline) working closely with Product and Development teams on integrations and enhancements
• Responsible for onboarding and integration of new payment methods relevant to the UK and other regulated markets

Payments operations

• Support day-to-day payment operations ensuring timely processing and resolution of payment-related issues
• Monitor payment performance metrics including approval rates declines chargebacks and fraud indicators escalating concerns where appropriate
• Act as an escalation point for Customer Support Compliance and Finance on payment-related queries
• Support incident management activities contributing to root cause analysis

Continuous improvement

• Assist in identifying reviewing and improving existing payments and RPF procedures
• Analyse trends and team output to identify process gaps training needs and opportunities to enhance fraud detection and risk mitigation strategies

What were looking for:

• 4 years of experience in a senior payments role within online gambling fintech or regulated digital industries
• In-depth knowledge of UK gambling regulations payment compliance AML and fraud prevention frameworks
• Proven experience managing PSP relationships and negotiating commercial terms
• Hands-on experience with payment gateways and orchestration platforms including PIQ (Devcode by Worldline)
• Understanding of payment integrations APIs and payment flows with the ability to work closely with development teams
• Strong understanding of payment operations fraud prevention and AML processes
• Excellent stakeholder management and communication skills able to influence across technical and non-technical stakeholders
• Strong communication and interpersonal skills in English (spoken and written)

Nice to have:

• Experience launching payment solutions across multiple regulated markets
• Familiarity with open banking account-to-account payments and emerging UK payment methods
• Experience managing large-scale migrations between PSPs or payment platforms
• Exposure to alternative payment methods wallets and local payment schemes outside the UK

Perks and Benefits:

At kwiff we back our team with support autonomy and a culture of real ownership. Heres what youll enjoy as part of our Malta office:

Private Healthcare Full coverage including dental.
Performance Bonuses Quarterly based on team goals and business impact.
Well-being Allowance Generous budget to spend on wellness or fitness.
Free Lunch Enjoy lunch on us when working from the office.
Long Service Rewards Travel perks to celebrate your commitment.
Team Socials & Culture Regular events office dogs offsites plus ping pong and darts.

Join us and help shape the future of iGaming with cutting-edge tech smart thinking and bold innovation.

kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We aim for equity at all stages of the recruitment process. Please let us know if we can do anything to make the process more accessible to you.