Senior Business Analyst Wire Payments Customer Journey Design

Newark, DE - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Senior Business Analyst - Wire Payments Customer Journey Design

Location: Charlotte NC or Newark NJ (Hybrid)

Type: Contract

Role Overview:

We are seeking a Senior Business Analyst with at least 5 years of relevant experience to design and optimize customer journeys for wire transfers across multiple client interaction channels. This position will focus on defining the future-state experience for wire processing including client initiation tracking amendment and resolution of wire payments through platforms such as CashPro SWIFT and Financial Institution (FI) interfaces.
The successful candidate will have a strong understanding of both client-facing experiences and underlying wire processing lifecycles and will be adept at translating customer needs operational realities and regulatory requirements into actionable designs and requirements.

Essential Duties and Responsibilities:

Design end-to-end customer journeys for wire payments across all interaction channels.
Define future-state wire experiences including initiation settlement tracking and investigation processes.
Analyze current-state customer journeys to identify pain points gaps and inefficiencies.
Collaborate with cross-functional teams including product UX operations compliance and technology to shape and refine future designs.
Translate journey designs into detailed business requirements user stories and process flows.
Ensure alignment between client experience and back-office wire processing systems (e.g. Fedwire SWIFT CHIPS).
Define consistent behaviors across channels accounting for channel-specific differences.
Support validation testing and rollout of new wire journey capabilities.

Minimum Qualifications (Basic Qualifications):

Bachelors degree or equivalent experience in Business Information Systems Finance or a related field.
Minimum of 5 years professional experience as a Business Analyst Product Analyst or similar role in the financial services industry.
Proven experience designing customer journeys for wire transfers or payment processing.
Demonstrated ability to translate business and customer requirements into functional specifications.
Experience working with cross-functional teams.
Excellent verbal and written communication skills.
Must be located in the United States and able to work on-site or in a hybrid capacity in Charlotte NC or Newark NJ as required.

Preferred Qualifications:

Experience with specific platforms (e.g. CashPro SWIFT FI interfaces).
Knowledge of wire payment regulations and compliance requirements.
Experience supporting testing and rollout of new financial technology solutions.
Familiarity with user experience (UX) principles or process reengineering

Role: Senior Business Analyst - Wire Payments Customer Journey Design Location: Charlotte NC or Newark NJ (Hybrid) Type: Contract Role Overview: We are seeking a Senior Business Analyst with at least 5 years of relevant experience to design and optimize customer journeys for wire transfers across ...