Communication Specialist Technician Guardian Air Transport
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Job Location:
Flagstaff, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Communication Specialist/Technician under the supervision of the Communication Center Supervisor is responsible for the coordination of air and ground transports office/clerical tasks and preliminary billing tasks. Overall communications are via phone radio verbal text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times. |
Responsibilities
Operations * Utilizes all modes of communication to promote maintain and enhance air and ground operations. * Obtains patient information from a variety of sources. * Composes clinical crews and notifies flight crews gathers patient equipment needs coordinates arrivals at the airport and/or hospital. * Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units as well as to promote safe patient care missions. * Notifies receiving hospital and ground transport of ETAs. * Skilled in the current systems utilized in the communication center. * Assists with orientation of new Communication Specialists/Technicians. * Navigation techniques/terminology transport following and map skills. |
Documentation * Utilizes the dispatch software for data entry reports and statistical retrieval. * Obtain prior authorization as needed and prepare long distance flight quotes. |
Compliance/Safety * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Completes all company mandatory modules and required job specific training in the specified time frame. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. |
Qualifications
Education:
High School Diploma or GED- Required
Certification & Licensures
Guardian Air Transport:
Approved Flight Dispatch Certification (Within 2 years of hire) - Required
Heartsaver or RQI/BLS (American Heart Association) - Preferred
Guardian Medical Transport:
BLS (American Heart Association) - Preferred
Experience:
EMS/Medical background- Preferred
Dispatching experience- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers and competence in using computers and basic software programs.
Required Experience:
IC
Key Skills
- Hand Tools
- Math
- HVAC
- Mechanical Knowledge
- HVAC/R
- Service Technician Experience
- Maintenance
- Refrigeration
- Ductwork
- Cordova
- Troubleshooting
- Air Conditioning
About Company
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