Centre Support Assistant

Organisation: Leicestershire County Council

Work Location: Shelthorpe Family Hubs Woodthorpe Rd Loughborough LE12 2NF/ Mountfields Lodge Family Hub Squirrel Way Loughborough LE12 3GE

Worker Category: Field Based Worker

Salary: 25995 - 26409 per annum (pro rata for part time)

Working Hours:1 x 35 hours Shelthorpe Family Hubs and 1x 10 hours Mountfields Lodge Family Hub

Contract Type: Permanent

Closing Date: 11th February 2026

Interview Date(s): W/c 23rd February 2026 TBC

About the Role

Best Start Family Hubs bring together services that support children young people and families across Leicestershire. We are looking for Two proactive friendly and organised Centre Support Assistants to help ensure our Family Hubs are welcoming wellrun and responsive to the needs of our communities.

Key Responsibilities

• Provide a welcoming reception service to children parents carers and professionals visiting the Family Hub.
• Support the smooth running of the centre including opening/closing procedures maintaining resources and ensuring spaces are clean safe and ready for use. Ensuring displays are current attractive and reflect our commitment to EDI.
• Handle general administrative tasks such as managing enquiries booking appointments maintaining records and supporting data collection.
• Assist practitioners with setting up groups activities and events for families.
• Work collaboratively with colleagues across Early Help Health and partner agencies.
• Contribute to the overall safeguarding culture of the service by following procedures and reporting concerns appropriately.
• Promote services available through Best Start Family Hubs and signpost families to relevant support.

As a Centre Support Assistant you will be a key first point of contact for families visiting the Hub. Youll help create a warm inclusive environment and provide essential administrative and practical support to the team delivering early help health and family services.

This is a varied hands-on role where no two days are the same.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

• Administration experience including: Reception duties message taking and relaying maintaining record systems producing electronic reports and correspondence and data entry using spreadsheets.
• Knowledge of health and safety procedures confidentiality requirements and effective use of social media for communication.
• Numeracy skills sufficient to collate statistical information and literacy skills to produce highquality written materials suitable for different audiences.
• Clear communication skills including a professional telephone manner and the ability to engage confidently engage with parents young people and children.
• Ability to work well in a multidisciplinary team and with a range of professionals.
• Competence in Microsoft Office applications including Word Access Excel and Outlook.
• Ability to produce accurate work to deadlines and manage competing priorities.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

jane l Read - Team and Partnership Manager (Localities)

To contact me by email please click - here

Phone -

Or

Rachael Underwood Interim Service Manager Targeted Family Help (East)/ Family Hubs

To contact me by email please click here

Phone

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.