Customer Support Technician

We build. We create impact. 

As a Customer Support Technician on the After-Sales Support team you will make a positive impact by being responsible for:

• Remotely connecting with customers to identify root causes and resolving issues.
• Diagnose failures in the software operating system and in the database.
• Identify hardware or infrastructure problems.
• Identify solve or escalate setting problems during a troubleshooting.
• Identify solve or escalate software or system problems during a troubleshooting.
• Interact directly with clients via telephone and email.
• Maintenance and troubleshooting.
• Report bugs.
• Set up and install VPN connections.

Qualifications :

Qualifications were looking for.  

• Experience: 
  • 3 years experience in a Tier II customer facing technical support position.
  • Experience with endpoints and API calls required. 
• Skills: 
  • Knowledge in TCP / IP networks.
  • Knowledge of technologies such as operating systems SQL Unix Linux Windows Cloud azure familiar not expert.
  • Scripting experience required; experience with Python or Java preferred. 
  • Fluent English required.
  • Understanding of cloud networking fundamentals (e.g. Azure/AWS networking concepts).
• Abilities: 
  • Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner. 
  • Ability to liaise with individuals across a wide variety of operational functional and technical disciplinesand work within a virtual global team environment. 
• Education:
  • National Diploma in IT.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.  

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including: 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one plus retirement savings plans.
• Financial future: While retirement savings plans vary by country we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home three days in the office plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops and global mobility potential  
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time