Office-365 Senior Engineer-Infrastructure Management
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
Second line Messaging support engineer working within European office hours
To provide second line support and technical implementation: installation maintenance performance optimization of messaging infrastructure technologies
Key Responsibilities
Operation of Messaging incidents escalated by L1 teams.
Operation of Messaging request assigned by managers or automated ticketing tool.
Maintain Operational and User procedures and ensure that Team Leader is informed of progress.
Carry out tasks and project in accordance with the operation and security guidelines.
Assist the team with adoption and development of Office 365 Exchange and Teams services.
Assist the team with maintenance and troubleshooting of Exchange and Skype On Premise environments.
Monitoring analysis and diagnostics of environment alerts and email security.
Production and development of documentations and support guides.
Essential Skills
Good verbal and written communications skills.
Experience of supporting English speakers in Europe and/or US/Canada.
A committed team player with the desire to help colleagues.
Able to contribute to meeting and express opinions in a professional manner.
Experience in any Messaging technologies such as Exchange Online Microsoft Teams
Infrastructure skills covering administration fault finding/diagnosis and fix.
Experience within a customer support environment.
Documentation Skills with the ability to produce documents for use by an end user as well as operational procedure documentation for use by service desk personnel.
Good to Have: Powershell MS Exchange Server Skype for Business telephony services.
Total Experience Expected: 02-04 years
Qualifications :
BE/
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
