Director, AI Customer Adoption, Americas | Nexus Black
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Post-Sale Customer Leadership
Serve as primary post-sale leader for Adoption Team and enterprise or strategic accounts.
Guide customers through multi-phase onboarding and value realization.
Ensure executive alignment and successful achievement of strategic outcomes.
Build deep trusted relationships with senior customer stakeholders.
Product-Focused Adoption
Lead complex product adoption across Nexus Black/ Loops/Embedded AI
Architect advanced workflows integrations and cross-functional use cases.
Anticipate and resolve high-impact adoption challenges.
Serve as SME for product capability application within complex environments.
Outcome & Value Realization
Conduct advanced discovery aligned with executive-level priorities.
Create comprehensive Success Plans spanning multiple workstreams.
Drive whitespace identification tied to major expansion opportunities.
Influence renewal and long-term strategy through sustained value delivery.
Technical Enablement & Execution
Lead POCs pilots and scaled production rollouts.
Solve sophisticated technical challenges and coordinate across teams.
Serve as the escalation point for adoption-critical issues.
Synthesize customer feedback into actionable product roadmap guidance.
Cross-Functional Collaboration
Partner with Sales on major expansion strategy and enterprise account planning.
Shape Product direction through structured customer insights.
Mentor Associates and Specialists; lead best practices and playbook creation.
Drive customer references case studies and thought leadership.
What Were Offering
- Salary Range: $150000-$175000 CAD plus bonus
- Flexible paid time off including sick and holiday
- Medical dental & vision insurance
- Registered Retirement Savings Plan (RRSP)
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Qualifications :
Essential
610 years in advanced technical customer-facing roles.
Proven success leading enterprise Success Teams or complex Adoption Programs.
Strong experience with AI-enabled workflows and enterprise SaaS.
Executive presence and strategic advisory capability.
Strong architectural thinking around AI workflows and integration patterns.
Ability to lead customers through ambiguity and change.
High-level program leadership and orchestration.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
