Guest Service Agent Overnight
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Job Location:
Waimea, HI - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The base salary for this position is $26.63 hourly.
During the overnight shift our Guest Service Attendant will be one of the guests first impressions of the resort and this person holds a very important role. This person sets the tone pace and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guests stay ensuring total and complete satisfaction. The successful candidate will work in a fast-paced and high-volume work environment and provide a consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred. This is a casual on-site position.
- Welcome guests upon arrival facilitate efficient check-in processes provide room keys and ensure accurate and timely check-out procedures.
- Address guest inquiries concerns and requests promptly and professionally offering information about hotel services local attractions and amenities.
- Manage room reservations confirm guest details and assist in room assignments ensuring accuracy and alignment with guest preferences.
- Handle and resolve guest issues complaints or challenges finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments ensuring smooth coordination of services and maintaining accurate records of guest interactions.
Qualifications :
- Any combination of education and experience that provides the required knowledge skills and ability.
- High school graduate.
- Previous hospitality and cashiering experience preferred in a similar setting.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks efficiently.
- Familiarity with hotel management systems and basic computer skill.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok LinkedIn Facebook and Pinterest: @Auberge and #AlwaysAuberge.
DHL Mahi Staffing LLC is an Equal Opportunity Employer M/F/D/V. DHL Mahi Staffing LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements DHL Mahi Staffing LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
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