Overlay Consulting Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
This position will be a part of the Enterprise sales organisation that focuses on organisations (customers) with 500 employees. This is an
individual contributor role. As a Strategic CX Account Executive you will lead Freshworks efforts to build transformative partnerships with
enterprise organisations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organisations
optimise their customer experience and operational efficiency. Youll thrive in complex sales cycles engaging C-suite executives and global
teams to create lasting impact.
Key Responsibilities:
Strategic Partnership Development: Build long-term trusted relationships with C-suite executives and global stakeholders to
deliver CX transformation strategies.
Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored
proposals that deliver measurable value to clients. Identify new CX opportunities creating end to end sales lifecycle direct and
through the field
Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the
strategic priorities of enterprise organizations.
Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in
from decision-makers.
Account Management: Lead relationship with CX persona for current customers and find new paths of growth
Pipeline Management: Strategically manage a high-value pipeline with long sales cycles ensuring consistent progress toward
closing significant deals.
Qualifications :
Minimum 10-14 years experience managing complex lead to close sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
Experienced in Value Selling and other key sales methodologies (Sandler Challenger Sale )
Domain knowledge and sales experience in the field of Customer Service Software is required
Consistent overachievement of sales goals in a geographic territory selling complex software solutions
Customer-oriented extraordinary communication skills high curiosity and an eagerness to learn are must-have traits
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
