Unified Communications Administrator II

We have an exciting opportunity for a Unified Communications Administrator to join our team of experts and be involved in the rare opportunity to support a new facility and all of United Wholesale Mortgages operations. You will ensure the stable operation of our enterprise voice environment using a Plan Build Operate model.

• Support UWM Team Members by building new hires moves/adds/changes application access & trouble tickets
• Perform basic administration of Cisco Unified Communications Manager Cisco Unity Connection & Cisco Contact Center Enterprise
• Monitor Unified Communication system applications to ensure peak performance
• Handle 1st level incident/trouble tickets & escalate to appropriate persons or groups if necessary
• Assist in monthly system patching & testing of Unified Communication systems
• Provide regular status on tasks accomplished current issues & progress toward goals
• Creates and maintains documentation as it relates to standard operating procedures
• Monitors and tests voice network performance and provides performance statistics and reports
• Collaborate with other team members across IT and the business
• Participate in rotating on-call coverage or emergency response as needed

Must-Have:

• 2 years of experience in Information Technology
• Basic understanding of TCP UDP SIP and VoIP concepts
• Configuring troubleshooting and maintaining networking systems
• Communicate technical issues and solutions in a clear simple and understandable way
• Microsoft Office experience (Word Excel PowerPoint)
• Experience working in ticketing systems (ServiceNow)
• Onsite full-time attendance

Nice-To-Have:

• Computer-related degree or equivalent experience or applicable certifications (Network A)
• Experience with Cisco Call Manager Cisco Unity Connection & Cisco Contact Center Enterprise
• Financial Services industry experience

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
• Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi