Manager, Service Test Engineering , Amazon Devices Reverse Logistics
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Job Location:
Sunnyvale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Inc. originally creating the best-selling Kindle family of products. Since then we have produced ground-breaking devices like Fire tablets Fire TV and Amazon Echo. What will you help us create
The Role:
As a manager of the Service Test Engineering team you and your team are responsible for defining developing deploying and sustaining hardware screening test solutions and repair/refurbishment processes to support Amazon Devices products. This includes utilizing experience in test strategies both internally developed and outsourced to then assess production SW solutions and tests and identify strategic platform solutions to support a wide variety of product lines. The Service Test Engineering Manager will lead a team of Service Test Engineers to develop global service test strategies which align to the organizational goals and cost objectives. Service Test engineering will determine whether solutions will be developed internally or with 3P partners prior to global deployment. Your team will also support the set-up and training across global screening and service locations.
Key job responsibilities
In this role you will:
- Develop partnerships with internal technical stakeholders and external suppliers to define the test strategy for devices returns.
- Ensure successful implementation into global and regional support strategies.
- Manage resources and investments in CapEx to tactically deliver results in alignment with organizational and business unit strategies.
- Create technical requirements for compliant screening and repair operations through stable and scalable solutions.
- Identify risks and advocate for opportunities with SW and HW design teams to ensure efficient device recovery.
- Lead cross-functional continuous improvement programs which focus on people processes and equipment/fixturing to deliver more efficient device recovery.
- Represent post-sales support in closed-loop product performance mechanisms.
- Use advocate for and influence the use of generative AI solutions to improve team efficiency and operational execution success.
- Travel Required up to 20% (Domestic and International)
About the team
Amazon Device Reverse Logistics (ADRL) vision is to power the circular economy by giving consumer electronic products another chance to be loved. The ADRL mission is to delight consumer electronic customers worldwide by offering an Original Equipment Manufacturer (OEM) return experience that delivers maximum margin recovery through flexible and world-class products and services.
The Service Test Engineering Manager will be the technical domain leader within ADRL communicating risks and opportunities while influencing the overall business strategy of the organization. The candidate will regularly work across multiple levels of the organization ranging from IC to Director-level leadership.
- 7 years of new hardware products development experience
- 7 years of engineering team management experience
- Bachelors degree in Electrical Engineering Computer Engineering or a related technical field
- Experience in new hardware product development
- Experience in DFx (cost test manufacturing)
- Experience with the project management of technical projects
- Masters degree in Electrical Mechanical Power Engineering or a related field
- Experience developing products for large volume production
- Knowledge of tooling and materials process validation (SPC Cp CpK)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Role:
As a manager of the Service Test Engineering team you and your team are responsible for defining developing deploying and sustaining hardware screening test solutions and repair/refurbishment processes to support Amazon Devices products. This includes utilizing experience in test strategies both internally developed and outsourced to then assess production SW solutions and tests and identify strategic platform solutions to support a wide variety of product lines. The Service Test Engineering Manager will lead a team of Service Test Engineers to develop global service test strategies which align to the organizational goals and cost objectives. Service Test engineering will determine whether solutions will be developed internally or with 3P partners prior to global deployment. Your team will also support the set-up and training across global screening and service locations.
Key job responsibilities
In this role you will:
- Develop partnerships with internal technical stakeholders and external suppliers to define the test strategy for devices returns.
- Ensure successful implementation into global and regional support strategies.
- Manage resources and investments in CapEx to tactically deliver results in alignment with organizational and business unit strategies.
- Create technical requirements for compliant screening and repair operations through stable and scalable solutions.
- Identify risks and advocate for opportunities with SW and HW design teams to ensure efficient device recovery.
- Lead cross-functional continuous improvement programs which focus on people processes and equipment/fixturing to deliver more efficient device recovery.
- Represent post-sales support in closed-loop product performance mechanisms.
- Use advocate for and influence the use of generative AI solutions to improve team efficiency and operational execution success.
- Travel Required up to 20% (Domestic and International)
About the team
Amazon Device Reverse Logistics (ADRL) vision is to power the circular economy by giving consumer electronic products another chance to be loved. The ADRL mission is to delight consumer electronic customers worldwide by offering an Original Equipment Manufacturer (OEM) return experience that delivers maximum margin recovery through flexible and world-class products and services.
The Service Test Engineering Manager will be the technical domain leader within ADRL communicating risks and opportunities while influencing the overall business strategy of the organization. The candidate will regularly work across multiple levels of the organization ranging from IC to Director-level leadership.
- 7 years of new hardware products development experience
- 7 years of engineering team management experience
- Bachelors degree in Electrical Engineering Computer Engineering or a related technical field
- Experience in new hardware product development
- Experience in DFx (cost test manufacturing)
- Experience with the project management of technical projects
- Masters degree in Electrical Mechanical Power Engineering or a related field
- Experience developing products for large volume production
- Knowledge of tooling and materials process validation (SPC Cp CpK)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 173700.00 - 234900.00 USD annually
Required Experience:
Manager
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
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