Lead Specialist, Operations

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

About This Role:

Essential Duties and Responsibilities:

• Supervising daily operations activities of the Deposit Operations team.
• Ensure Deposit Operations team has adequate resources to meet the daily tasks and processing needs to guarantee customer service levels are maintained.
• Responsible for hiring coaching and development of direct reports to include evaluating work performance conducting annual review and resolving issues.
• Maintain an understanding of regulatory and compliance requirements and guidelines pertaining to processes and services within the Deposit Operations areas to ensure department policy and procedures conform appropriately.
• Responsible for evaluating department procedures and processes as well as enhancing them to appropriately address changes in regulation compliance requirements processing efficiencies and fraud mitigation/risk management techniques.
• Routinely apply conceptual thinking and analytical skills to evaluate processes procedures and complex situations to provide guidance make recommendations and/or escalate issues.
• Responsible for identifying areas of needed coaching and/or instruction for direct reports to assist with problem solving strengthening skill sets and task completion.
• Proactively provide assistance to customers and direct reports with troubleshooting of online banking inquires system processing errors account maintenance and adjustments and debit card related matters to seek resolution and/or escalate accordingly.
• Assist Management in responding to internal/external audits examinations and risk assessments for Deposit Operations.
• Provides support to internal and external customers to resolve operational issues.
• Monitor bulletins/emails from third-party vendors such as FIS for information regarding product enhancements service disruptions new features etc. and communicate to management and team members appropriately.
• Serve in a back-up capacity for Deposit Operations functions as necessary.
• Assists with and/or conducts department meetings.

• Responsible for managing and performing Deposit Operations function/tasks to include but not limited to sweep rate changes ACH approval transmittals garnishment orders and subpoenas tax levys and warrants and annual escheatment process.
• Performs various tasks in the banks card management system.
• Other tasks as assigned from time to time by supervisor or other member of management

The Ideal Candidate for This Role:

Job Qualifications/ Required Skills and Abilities:

• High School diploma or equivalent additional education a plus.
• Three to five years of Deposit Operations experience supervisory experience preferred.
• Must be a self-starter with the ability to collaborate with the team and bring innovative ideas
• Superior communications skills with the ability to communicate effectively and professionally at all levels of the organization
• Exhibits a high degree of professionalism
• Maintain high degree of confidentiality and integrity
• Excellent follow through and time management skills
• Strong attention to details
• Excellent organizational skills
• Must exhibit good business acumen
• Ability to multi-task and problems solve
• Proficient in Microsoft Office applications (i.e. Word Excel Outlook )
• Must possess a can-do customer-service attitude/philosophy

Physical Demands/ Work Environment:

The work environment is an office environment requiring professional attire while working with many levels of banking and partner groups.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. Individuals may sit for long periods of time. It may require walking on a primarily level surface for periodic periods throughout the day. Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day. Verbal communication in person and via telephone and written communication via email and otherwise is required. It also requires the ability to operate computer and computer programs.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. Country Club Bank a division of FNBO has the right to revise this job description at any time.

This job description like other Country Club Bank a division of FNBO documents is not to be construed as a contract of employment or an agreement for employment of any specific duration since employment at Country Club Bank a division of FNBO is at will and subject to termination at any time with or without cause or notice.

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.