Data Coach

Job Title: Data Coach

Department: Operations

Salary: per annum

Bonus Scheme: Cohort Success Bonus & Progression Bonus

Location: Head Office: Pioneer House Morton Park Darlington

(Opportunity to work in a hybrid model upon successful completion of your probationary period)

DBS Check Required:Yes

Who We Are

As an Ofsted Outstanding provider of apprenticeships within the IT Tech and Digital sector we aim to make a difference to every learner and inspire them to succeed. Our mission drives everything we do including ambitious growth plans continued product innovation and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future.

If our mission and this opportunity resonates with you we want to hear from you!

Whats the job

As an Data Coach youll use your experience industry knowledge and the understanding of our apprenticeship programmes learner journey and ways of working to provide outstanding personal and professional guidance to our apprentices.

With robust support and training youll be responsible for providing a first-class learning experience to help develop encourage and motivate your learners to achieve their full potential both personally and professionally.

You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship by developing their skills knowledge and behaviours through a range of training days workshops and quarterly reviews.

Role Responsibilities (include but not limited to):

• To support Level 3 and Level 4 learners to build their portfolio of evidence in preparation for their end point assessment
• Manage a caseload of up to 42 learners through their apprenticeship by developing their skills knowledge and behaviours through a range of training days workshops and quarterly reviews
• To facilitate the delivery of technical workshops and personal development microteaches throughout the duration of the apprenticeship
• Evaluate and maintain high-quality standards of our apprenticeship programs adhering to service and awarding body procedures. Collaborate with your IQA to ensure minimal rework and high accuracy.
• Establish and nurture strong relationships with learners employers and internal stakeholders creating a supportive and collaborative learning environment.
• Track learner progress through 1:1 and group sessions using our SMART online classroom. Ensure regular contact to meet agreed milestones and manage off-the-job hours effectively.
• Effectively manage personal training plans to ensure our learners achieve timely
• Attend standardisation meetings as required by quality assurance and share learner progress
• Maintain accurate data management records and documentation ensuring delivery and paperwork is compliant at all times
• Maintain and update knowledge skills and occupational competence as required by the awarding body
• Support the growth of our apprenticeship provision

Essential Skills and Experience:

• Hold relevant teaching qualification (PGCE PCET AET) and / or have previous experience in the digital or apprenticeship sector
• Excellent written and verbal communication skills with the ability to build rapport and understanding with each learner.
• Strong organizational skills and attention to detail with the ability to manage multiple tasks efficiently.
• Flexible and able to work well under pressure with a thorough and logical approach to problem-solving.
• Confident using a range of IT systems and databases.
• Strong interpersonal skills with the ability to build relationships rapport and understanding of every learner
• Open honest and transparent communicator
• Be able to confidently challenge learners and provide constructive developmental feedback
• Thorough and logical approach to problem solving
• Determination to see problems and solutions through to the end

Desirable Skills and Experience:

• Degree or Apprenticeship qualified in digital
• Specific knowledge of Data
• Knowledge of the apprenticeship sector and standards

Our Benefits

Were passionate about you your well-being your performance your development and your overall experience at Baltic.

Here are some Baltic benefits that you can look forward to:

• Fantastic progressions opportunities
• Full training and ongoing support from our in-house enablement team
• Fun environment with exciting social events
• Early finish every Friday
• 25 days annual leave (this increases to 30 days with length of service)
• Never work weekends or Bank Holidays
• Full office shutdown between Christmas and New Years Day
• Additional Life Event holiday every year
• 2 Additional Well-Being Days off every year
• Free access to mental health support through SPILL
• Local discounted gym membership
• Enhanced maternity and paternity scheme (2 years service)

A successful Data Coach will embody our core values:

• Be the Expert: Continuously deepen your understanding of apprenticeship standards coaching practices and industry knowledge to deliver confident high-quality guidance. Use your expertise to help learners build the skills knowledge and behaviours they need to succeed in both their roles and their assessments.
• Be the Customer: Put the apprentice at the centre of everything you do. Provide personalised empathetic support that recognises each learners individual strengths challenges and goals - creating a safe environment that enables confidence and growth.
• Be the Future: Embrace innovation and strive for continuous improvement in the learning experience. Use feedback data and insight to enhance delivery reduce rework and ensure our apprenticeship programmes evolve to meet future needs for learners employers and the wider organisation.

By living these values youll help shape a future-ready workforce build lasting relationships and support every apprentice to achieve their full potential.

We welcome applications from candidates of all backgrounds. However please note that were currently unable to offer visa sponsorship so youll need to have existing right to work in the UK to be considered for this role.

Required Experience:

Manager