Service Associate Reservations Executive
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the Shangri-La Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or features 792 luxurious guestrooms and suites across three distinct wings which include unique family-themed rooms supported by a host of dedicated family-focused are looking for F&B Reservations Executive to join our team!
Job Responsibilities
- To be familiar with Shangri-La Hotels and Resorts policies and procedures and be well-versed with the facilities and services offered by the hotel. To master the product in terms of rates layout and physical attributes breakdown / configuration benefits and amenities etc.
- Managing all reservations handling and process; proficient in operating the various reservations systems and equipment. To provide prompt courteous and efficient service at all times. To answer the phone within three rings.
- To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and mesh update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.
- To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reservations Manager of any deviations in rate applications or reservations arrangements.
- Handle incoming reservations requests / correspondence confirming or regretting on the day received and manage the hotels credit policies to effectively handle and process billing requirements.
- Carries out other special projects/tasks assigned by supervisors
Job Requirements
- Minimum O Levels with at least 2 year of relevant working experience
- Strong customer service mindset with the ability to handle enquiries professionally and courteously.
- Good phone etiquette and confident in managing high call volumes and emails
- Proficent in MS Words Execel and PowerPoint
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
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