Social Media & Community Executive (UK & Ireland)

At Flipdish were turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support helping our customers thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple in a world thats anything but.

AbouttheRole

We are looking for a highly proactive and commercially aware Social Media & Community Executive to own Flipdishs in-market brand presence across the UK and Ireland. This role will be responsible for capturing and amplifying real customer stories building visible community presence and ensuring Flipdish consistently shows up as an active credible and trusted partner in its core growth markets.

The role combines on-the-ground customer engagement with content creation and distribution. It will involve regular site visits with customers working closely with Sales and Marketing to identify strong customer stories. These stories will then be translated into high-quality social and brand content that reflects the reality of running hospitality businesses with Flipdish.

In addition the role will support the Digital Demand Generation Lead with executional paid social activity across Meta and PPC particularly in creative testing audience iteration and campaign optimisation.

This role acts as a connective layer between our customers and our brand ensuring that customer success growth and momentum are consistently and authentically reflected in the market. While not directly revenue-owning the role plays a critical supporting function in strengthening brand trust supporting sales conversations with fresh social proof and reinforcing Flipdishs position as a leading local partner for hospitality operators.

KeyResponsibilities

CustomerStorytellingandCommunityPresence

• BuildrelationshipswithFlipdishcustomersacrosstheUKandIrelandthroughregularon-sitevisits.
• Identifycaptureanddevelopauthenticcustomersuccessstoriesthatreflectrealoperationalandcommercialoutcomes.
• Createhigh-qualityvideophotoandwrittencontentthatamplifiesthevoiceofthecustomerandshowcasesFlipdishinreal-worlduse.

SocialMediaOwnership

• OwnandmanageFlipdishssocialmediapresenceacrossprioritychannelsincludingLinkedInInstagramandTikTok.
• Maintainaconsistentweeklypublishingcadencealignedtobrandcommercialandregionalpriorities.
• Ensuresocialcontentreflectsmomentumcustomersuccessandmarketpresenceratherthanpromotionalorcampaign-ledmessaging.

Cross-FunctionalCollaboration

• WorkcloselywithSalesandCustomerSuccesstoidentifycustomerssuitableforstorytellingandcasestudydevelopment.
• Supportcommercialteamswithup-to-datecustomerproofforsalesconversationspartnershipseventsandpresentations.
• Collaboratewithleadershipandmarketingonlargerstorytellingmomentslaunchesandcampaignswherecustomerinvolvementisrequired.

EventandPRSupport

• Providein-marketsupportforVPofMarketingforcustomer-ledeventsPRmomentsandpartnerships.
• AttendrelevantindustryeventstocapturecontentandstrengthenFlipdishscommunitypresencewhereappropriate.
• Coordinatewithinternalteamstoensurecustomerparticipationiswell-managedandalignedwithbrandstandards.

PaidSocialSupport(B2BDemandGeneration)

• SupporttheDigitalDemandGenerationLeadwithday-to-daymanagementofB2BpaidsocialaccountsacrossMetaandTikTok.
• ExecutecampaignbuildscreativetestingaudiencesetupandoptimisationunderdirectionfromtheDemandGenerationLead.
• Collaborateontranslatingcustomerstoriesandcontentintopaidsocialcreativeforprospectingandretargeting.
• Ensurepaidsocialactivityremainsalignedwithbrandguidelinesandmessagingstandards.

KeyKPIs

• 6localcustomersuccessstoriescapturedandpublishedperquarter
• Minimum3on-sitecustomervisitspermonthacrosstheUK&Ireland
• Consistentweeklysocialpresenceacrossprioritychannels
• GrowthinshareofsocialengagementfromUKandIrishaudiences
• RegularqualitativefeedbackfromSalesandCustomerSuccessonusageofcustomerstories
• Timelyexecutionandoptimisationofpaidsocialcampaignsinsupportofdemandgenerationobjectives

AboutYou

• ExperiencemanagingsocialmediaandcontentforaB2BorB2B2CbrandideallyinSaaShospitalityoracustomer-centricindustry.
• Comfortableengagingwithcustomersinpersonandbuildingrelationshipsquickly.
• Strongstorytellinginstinctswiththeabilitytotranslatereal-worldexperiencesintocompellingcontent.
• Confidentworkingcross-functionallywithSalesMarketingandCustomerSuccess.
• Highlyorganisedself-directedandcomfortableoperatingwithautonomy.
• ComfortablesupportingB2BpaidsocialexecutionacrossMetaandTikTokworkingcloselywithademandgenerationlead.
• BasedinLondonwithwillingnesstotravelacrosstheUKandIreland.
• Experienceworkingwithhospitalitybrandsrestaurantsoroperatorsisanadvantage.
• Strongattentiontobrandtoneofvoiceandcontentqualityisessential.

AboutFlipdish

We are Flipdish an Irish unicorn valued at over $1bn helping independent restaurants takeaways and quick service brands compete and grow in a world transformed by technology. Our platform has evolved into a fully integrated AI powered ecosystem that supports restaurants with online ordering marketing loyalty point of sale menu optimisation and operational automation.

AI is at the heart of many of our newest innovations including the Flipdish AI Phone Agent which answers customer calls takes orders and ensures no order is ever missed. From AI driven marketing to intelligent menu tools we build technology that makes running a restaurant satisfyingly simple in a world that is anything but.

But Flipdish is not just about technology. We are deeply connected to the industry we serve. Many of us have worked in restaurants run franchises or grown food businesses ourselves. We understand the pressures operators face and we support them with the same intensity and care we would want for our own businesses.

Ourculture

AtthispointyoumightexpecttheusualspielabouthowgreataplaceFlipdishistoworkatandhowgreatourworkcultureis(anditis!). But this all depends on our employees. And thats because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

Were a company that values diversity inclusion and wellbeing as standard. We believe in balance not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin London and Karachi. Were focused on getting the most out of our time together output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So if you want to join a genuinely friendly team take a look at our current openings and get in touch. And if you dont see an opening just yet do get in touch and register your interest with us anyway. Well be in touch as soon as something suitable opens up.

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