TA Operations Manager

Birmingham - UK

Monthly Salary: £ 54495 - 64811

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Temporary Accommodation Manager

Permanent

Grade

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About the Role

We are seeking an experienced and strategic manager to lead income recovery and debt management across the Temporary Accommodation (TA) service. This role is critical to ensuring strong financial performance protecting public funds and delivering a fair customer-focused approach to income collection.

You will lead a specialist service responsible for maximising collection of TA accommodation charges improving performance and strengthening relationships across internal services and external partners.

What Youll Be Doing

Lead the delivery of income collection and debt recovery across Temporary Accommodation ensuring targets and KPIs are consistently achieved.
Manage and develop teams responsible for income recovery performance management and customer engagement.
Plan and allocate resources effectively across multiple channels (telephone digital face-to-face) to meet customer demand.
Use data and customer profiling to design fair targeted recovery activity that protects both income and the Councils reputation.
Drive continuous improvement in systems processes and service delivery to improve efficiency and maximise income.
Build strong partnerships with key stakeholders including Benefits Legal Audit DTS and TA Services.
Produce and present high-quality reports for senior leaders and Elected Members influencing decision-making.

About You

You will be an experienced senior manager with strong expertise in housing-related income debt recovery and performance improvement within a complex environment.

You Will Have:

Substantial experience leading income collection and debt recovery services within housing or temporary accommodation.
Proven experience operating at senior management level delivering performance improvement and managing complex services.
Strong financial and business planning capability with experience managing budgets and delivering value for money.
Experience leading organisational change improving systems and embedding new ways of working.
Strong people management experience including performance management employee relations and workforce development.
Excellent stakeholder management skills working effectively with unions partners and senior colleagues.
Ability to analyse performance data and produce clear management information to drive decision-making.

Why Join Us

Play a pivotal role in protecting vital income that supports homelessness and housing services.
Lead a high-profile service with real impact on financial sustainability and resident outcomes.
Influence strategy around income management welfare reform and service modernisation.
Work closely with senior leaders corporate finance and elected Members.
Drive innovation in digital inclusion financial inclusion and service delivery.
Be part of a leadership team shaping the future of Temporary Accommodation services.
Contribute to a service committed to equality sustainability and customer-focused delivery.

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact:

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification - TA Operations Manager - Operations Manager JD

Required Experience:

Manager

DescriptionTemporary Accommodation ManagerPermanentGradeConsultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekAbout the RoleWe are seeking an experienced and strategic manager to lead income recovery and debt management across the Temporary Accommoda...