YourLiebherrCareer SeniorCustomer Service Executive

• Youll handle customers orders for piece parts and repair units.
• Youll manage specific accounts/territories and as necessary specialised business work scopes (i.e Landing Gear overhaul campaigns).
• Youll manage Turn Around Time (TAT) for repair units.
• Youll monitor and follow-up sales & purchase order activities.
• Youll handle customer complaints and provide necessary solution to satisfy customer requirements.
• Youll manage retrofit and warranty administration.
• Youll generate reports and perform administrative duties.
• Youll act as the liaison for other departments (Workshop Logistics QA) on customers orders.
• Youll fulfill On Call Duty (i.e.: AOG) if on standby.
• Youll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

• Relevant professional Degree or Diploma in Business Administration or similar discipline and/or with minimum 5 - 7 years of related experience in customer service aviation operations or MRO support in an MNC environment.
• I.T literate proficient in Business I.T applications. Familiarity in analytics and data management will be recognised
• Knowledge of BaaN software or use of ERP(Enterprise resource planning (such as SAP)
• Good communication skills (oral and written) to interact with internal and external customers
• Knowledge of Liebherr-Aerospace products and services
• Ability to work independently responsibly and professionally in the works
• Willingness and ability to work in a global multi-cultural environment with teamwork skills
• Willingness to work a flexible schedule and may require working beyond the stipulated working hours if situation dictates.
• Will be required to attend/support meetings seminars exhibitions visit to customers and company functions

Experience the Liebherr Culture and Belief of One Passion. Many Opportunities. Immerse in our diversified workforce and make a meaningful real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT a friendly and nurturing environment and good work-life balance.

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Hau Xuan Brandon Kok.

One Passion. Many Opportunities.