Dealer Systems Integrations Lead

Job Description

The Role

The Dealer Systems Integrations Lead will be responsible for becoming a subject matter expert (SME) in all programs and applications affecting the dealer service lane including Online Service Scheduling (OSS) Service Lane Tool (SLT) GM Rewards Business Development Center (My BDC) and Dealer Management Systems (DMS). This role will support the Dealer Systems Provider (DSP) Integrations team in all aspects of these programs and applications including third-party vendor integration certification as well as the wider initiatives for the Business Operations team and Digital Sales & Services organization in support of our customers dealers and field team. The candidate selected for this role will serve as the primary interface to the UAT Project Manager coordinating efforts across the space to ensure testing is completed in accordance with project timelines providing input into UAT criteria and business requirements reviewing completed UAT work for compliance and quality and will be the primary source of support for DSP Integrations Specialists triaging issues or delays for expedited resolution and escalating urgent matters to stakeholders and management as needed.

What Youll Do (Responsibilities):

• Serve as a primary business point of contact for third-party vendors throughout their implementation of GM Service Solutions integrations during the development testing pilot and release phases in the US Canada Mexico Brazil and Argentina

• Act as the primary liaison between the Digital Service Solutions operations team and the UAT support team assisting with creation of test cases as well as assessing the level of quality compliance and completeness of UAT performed between the vendor and UAT team

• Communicate vendor timelines as needed to DSP integrations team members leadership stakeholders UAT support team and drive compliance with established timelines through meaningful metrics-driven reporting

• Attend vendor demos to provide input and approval on behalf of the business for vendors to promote integrations to a production environment as well as support in assessing pilot and deployment readiness

• Support a team of 3-5 DSP Integration Specialists in addressing internal or external vendor inquiries system issues and integration releases

• Regularly attend and provide support in vendor progress checks throughout development and pilot

• Routinely meet with UAT leadership to review UAT status issues quality and determine any support needed

• Provide ongoing training and coaching to DSP integration specialists

• Support global expansion for third-party service lane integrations

• Become an SME on various applications (OSS SAVI My BDC GM Rewards etc.) affecting the Service Solutions line of business

• Carry out established processes and triage issues reported by the field and dealers to ensure a timely resolution

• Drive operational success metrics and goals for the Business Operations team in conjunction with the Service Insights team

• Work directly with Service Product Managers User Acceptance Test (UAT) team CCA Retail Channel CCA Field Team third-party vendors contract partners regional market leads and GM dealers

• Collaborate with key stakeholders to identify and prioritize system enhancements

• Monitor progress manage risk and ensure key stakeholders are kept informed about progress and expected outcomes

• Create and maintain effective reporting highlighting progress or risk in achieving Service Solutions OKRs

• Stay abreast of current business and industry trends relevant to service lane tools

• Work with third-party vendors to implement spec updates to support GM application updates

• Manage compliance with vendor contracts

• Assist with DSP spec development and help establish business requirements

• Work with the GM UAT team Product Managers Business Leads third-party vendors and dealers to validate integration functionality and timely deployment

Your Skills & Abilities (Required Qualifications):

• Bachelors degree in business IT or similar discipline or comparable experience

• Project Management background and experience

• Experience in creating reviewing executing and verifying software test cases to ensure applications are meeting the requirements outlined in the statement of work and integrations specification

• Strong MS-Excel skills (VLOOKUPs Pivot tables etc.)

• Must be familiar with GM dealership fixed operations and service lane processes

• Knowledge of and experience with the GM field organization preferred

• Strong critical thinking and problem-solving skills

• Ability to manage multiple projects concurrently and prioritize accordingly

• Strong relationship-building and interpersonal skills required to work effectively with other teams across the organization as well as dealers and field personnel

What Will Give You A Competitive Edge (Preferred Qualifications)

• Proficient in MS-Project MS-Visio MS-PowerPoint MS-Power BI

• Bilingual (Fluent in Spanish and ideally Portuguese and/or French)

• Highly collaborative work style. Enjoys working in a fast-paced team environment

• Understanding of technical language and ability to troubleshoot Bandwidth on Demand endpoints web services data transfers etc.

• Demonstrated leadership and management skills. Ability to manage and work with external teams

• Strong organization skills to manage multiple tasks/projects simultaneously with minimal supervision

• Comfortable presenting in front of large audiences (internal leadership field dealers etc.)

• Ability to stay organized and work efficiently in remote atmosphere as well as in a collaborative environment

• Initiative-taker eager to expand knowledge set

• Analytics background a plus

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paidin accordance with applicable state laws. The compensation may not be representative for positions located outside of New YorkColorado California or Washington.

• The expected base compensation for this role is ($80700.00 - $109400.00) USD Annually. The actual basesalary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individualperformance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision HealthSavings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paidvacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more

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