Service Operations Analyst
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Job Location:
Mississauga - Canada
Monthly Salary:
$ 58000 - 67000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Join a fast paced collaborative environment as a Service Operations Analyst within the GE HealthCare Service Operations team. This role offers the opportunity to work closely with experienced professionals across Service Operations Sales IT and Finance. Youll support both Sales and Service functions contribute to operational excellence and play an active role in helping the organization achieve its annual goals.This will be an 18-month position
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Operational Support & Data Management
Generate quotes and service agreements using QuoteWerks
Enter and maintain agreements within the Siebel CRM platform
Support Customer Account Analysts with account and contract reviews billing activities and data management tasks
Create and manage online workflow processes to improve operational efficiency
Reporting & Analysis
Produce and analyze utilization reports for pooled service agreements
Identify trends gaps and opportunities to support decisionmaking
CrossFunctional Collaboration
Partner with Service Management Account Managers and Field Service Representatives to support customer and operational needs
Work closely with Accounts Receivable and Finance teams to resolve collections issues and ensure timely closure
Required Qualifications
College diploma or bachelors degree in Business Commerce Accounting Business Analytics Business Administration Finance or a related discipline
Desired Characteristics
Strong analytical skills with exceptional attention to detail
Clear and confident communication skills both written and verbal
Selfmotivated and eager to learn multiple systems and processes
Highly organized with the ability to manage competing priorities
Strong influencing skills and comfort working with crossfunctional teams
Understanding of basic financial principles
Proven experience delivering highquality customer service
The annual base salary range for this position is $58000 - $67000
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LI-ERI1
#LI-Hybrid
Additional Information
Relocation Assistance Provided: No
Required Experience:
IC
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
GE HealthCare provides digital infrastructure, data analytics & decision support tools helps in diagnosis, treatment and monitoring of patients
