Network Analyst – Level 2
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Role: Network Analyst Level 2
Location: Hamilton ON
Duration:3 Months
Work Type: Onsite
Job Type: Temporary Assignment
On-Call Rotation Required
Position Overview
- We are seeking a highly skilled Network Level 2 Analyst to provide advanced administration monitoring and operational support within a large enterprise network environment. This role is responsible for maintaining stability performance and security across Cisco-based infrastructure and Check Point security platforms.
- The successful candidate will possess strong hands-on expertise in Cisco routing and switching (mandatory) and demonstrate solid working knowledge across modern Cisco enterprise technologies including Cisco ISE Cisco Wireless Cisco Catalyst Center and Cisco ACI. Experience with Check Point firewalls is required.
- This role acts as the escalation point for Level 1 support working directly with customers vendors and Level 3 engineering teams to resolve complex incidents and ensure optimal network performance.
Key Responsibilities
Network Operations & Support
Administer maintain and support enterprise Cisco network infrastructure including:
- Cisco Routing & Switching (Required)
- Cisco Wireless Controllers & Access Points
- Cisco ISE (Identity Services Engine)
- Cisco Catalyst Center (DNA Center)
- Cisco ACI environments
- Support and troubleshoot Check Point firewall environments (Required).
- Perform advanced troubleshooting across LAN WAN wireless and data center networks.
- Resolve incidents escalated from Level 1 support within SLA timelines.
- Conduct root cause analysis (RCA) for major incidents and recurring issues.
- Provide detailed technical documentation for incidents and resolutions.
Implementation & Change Support
- Support network hardware and software upgrades including IOS/NX-OS updates.
- Participate in change management planning testing implementation and validation.
- Assist with site implementations vendor engagements and field engineering activities.
- Perform remote diagnostics and testing to validate alerts events and performance issues.
- Provide cabling and patching support within data centers and IDF/MDF closets when required.
Customer & Vendor Engagement
- Serve as a technical point of contact for customer escalations.
- Coordinate with vendors (Cisco Check Point carriers) for advanced troubleshooting.
- Guide end users and helpdesk teams through complex triage processes.
- Participate in service transition activities and knowledge transfer sessions.
Monitoring & Optimization
- Monitor network performance and capacity trends.
- Identify recurring issues and recommend proactive improvements.
- Support network optimization initiatives including wireless performance and segmentation strategies.
Required Technical Skills
- Strong hands-on expertise in Cisco Routing & Switching
- Experience with Cisco ISE
- Experience with Cisco Wireless (WLC APs RF optimization)
- Experience with Cisco Catalyst Center (DNA Center)
- Experience with Cisco ACI
- Experience with Check Point Firewalls
- Experience with Juniper SD WAN
- Strong troubleshooting skills across LAN/WAN/Wireless/Data Center environments
- Experience working with incident ticketing systems (ServiceNow Remedy etc.)
Preferred:
- Experience with Cisco VoIP infrastructure
- Understanding of load balancers and site-to-site connectivity
- Familiarity with network segmentation and security best practices
- Experience supporting large enterprise or healthcare environments
- Exposure to network automation concepts
- Basic project coordination experience
Qualifications
- Minimum 4 years of enterprise network support experience
- Diploma or Degree in Information Technology Computer Networking or related field
- Cisco certifications (CCNA required CCNP preferred)
- Check Point certification (preferred but not mandatory)
- Strong written and verbal communication skills
- Ability to work onsite in Hamilton ON
- Willingness to participate in on-call rotation
What Success Looks Like in This Role
- Timely resolution of complex escalated incidents
- Strong collaboration with L1 and L3 teams
- High customer satisfaction
- Reduced recurring network issues through proactive analysis
- Stable and secure Cisco-based enterprise infrastructure
Key Skills
- IDS
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- TCP
- Perl
- Telecommunication
- Operating Systems
- Juniper
- Dns
