Senior Ecommerce Manager

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

SENIOR ECOMMERCE MANAGER

Madhappy is a clothing brand for a community of optimists. Born in Los Angeles 2017 the brand has built itself around an optimistic ideology expressed through apparel events and experimental retail spaces around the world. Madhappy writes Local Optimist magazine supports research and awareness in mental health through Madhappy Foundation.

About the job

Madhappy is looking for an Ecommerce Performance & Site Experience Manager to own the day-to-day performance and customer journey of . This person is the onsite owner across homepage navigation PLP PDP cart and checkoutresponsible for merchandising execution KPI tracking (in GA4) site health and a steady cadence of conversion optimization and A/B testing. Youll partner with our Content team for onsite modules and assets and our external dev partner for implementation.

You must be based in or willing to move to Los Angeles to be considered for this position.

Responsibilities

Onsite performance trading

Own and monitor core ecommerce KPIs in GA4 and Shopify: traffic conversion rate bounce/engagement AOV UPT AUR revenue per visitor cart/checkout funnel performance

Run a weekly trading cadence: performance vs plan best sellers risers/fallers inventory-aware merchandising actions category/collection opportunities

Own onsite calendar execution (drops refreshes promos) in partnership with Marketing and Planning

Customer journey & site experience

Ensure the full customer journey is optimized and functioning as expected across mobile and desktop (homepage nav PLP PDP cart checkout)

Own QA processes and bug triage; identify issues quickly and manage prioritization with the dev partner

Partner cross-functionally to ensure onsite messaging is accurate timely and aligned with brand/marketing

Merchandising systems (Shopify Algolia)

Manage onsite merchandising levers: collections sorting rules badges featured placements cross-sells/upsells

Nice to have: hands-on experience using Algolia to manage search navigation merchandising rules and onsite discovery

CRO experimentation

Build and maintain an experimentation roadmap (layouts merchandising logic PDP modules cart/checkout improvements)

Define hypotheses success metrics and test plans; coordinate implementation; deliver post-test readouts and recommendations

Increase experiment velocity while keeping measurement and learnings rigorous

Analytics & insights (GA4 is core)

Own the sites single source of truth performance view: dashboards annotations and daily health checks

Proactively diagnose KPI shifts (e.g. channel mix device mix PDP load time OOS sizing checkout friction) and drive action plans

Ensure GA4 event health and ecommerce tracking integrity in partnership with internal stakeholders/partners (identify gaps validate launches troubleshoot anomalies)

Technology & platform improvements

Stay current on ecommerce tools and platform opportunities (search personalization reviews bundling analytics performance)

Bring quarterly recommendations with a clear view of impact effort and cost

Success in the first 90 days

Establish a KPI cadence and dashboarding in GA4 used by leadership

Improve site QA and reduce incidents (launch errors broken PDPs mis-merchandising)

Deliver an experimentation roadmap and ship the first 24 tests or meaningful UX improvements

Create a clear dev partner backlog with prioritized tickets and acceptance criteria

Qualifications

Must-have

48 years ecommerce experience (DTC a plus) owning onsite performance and merchandising

Strong GA4 experience (ecommerce reporting funnel analysis segmentation anomaly detection measurement sanity checks)

Deep Shopify experience (collections product organization onsite merchandising workflows)

Experience running CRO initiatives and/or A/B testing programsExcellent project management QA discipline; can write crisp tickets/specs for dev partnersStrong communication and operating cadence (daily health checks weekly trading)

Nice to have

Experience with Algolia (search/merchandising rules synonyms ranking strategy collections/navigation improvements)

Experience with heatmaps/session replay tools or experimentation platforms

Familiarity with site performance best practices and mobile UX patterns

Benefits

15 days PTO and 9 days sick pay annually

Paid holidaysHealth dental and vision insurance with 75% premium coverage by Madhappy

Retirement plans available

$600 quarterly health stipends

Employee discount and early access to products

About Madhappy

About Local Optimist

Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration we orient people with reliable optimistic resources available at any moment.

About The Madhappy Foundation

The Madhappy Foundation is non-profit organization 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation 1% of proceeds from every sale benefit our efforts to raise awareness fund research and positively impact the mental health movement.

Learn more here.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

SENIOR ECOMMERCE MANAGERMadhappy is a clothing brand for a community of optimists. Born in Los Angeles 2017 the brand has built itself around an optimistic ideology expressed through apparel events and experimental retail spaces around the world. Madhappy writes Local Optimist magazine supports rese...