Monitoring Specialist I

Description

With the possibility to apply to our Work From Home program after 6 months as a Monitoring Specialist I!

Join our team

Safety matters to our customers so it matters to us! By using our technology and services we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and were always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.

Do YOU share OUR real passion for:

• Advocating for our customers needs and creating a personalized experience
• Genuinely displaying humanity in every customer interaction
• Keeping your community safe and taking charge in emergencies

Heres the impact youll make and what well accomplish together:

As a Monitoring Station Specialist with our team you will monitor all types of alarm events for customers and respond with the appropriate action. Together we will keep our customers safe by responding to various alarm signals such as burglary fire panic or medical alarms. You will communicate with customers security guards and/or emergency response teams to dispatch the appropriate assistance. You will play a critical and meaningful role in keeping our customers protected and addition you will offer our clients value added services to make their lives and their business even safer.

Whats in it for you

Our Monitoring Station operates 7 days a week and offers a variety of shifts to suit your lifestyle! We offer flexible work schedules such as 7 days on / 7 days off or 5 days on / 2 off or yet 4 days on / 3 off with various start times including evenings and weekends. Shift premiums are available for evening and weekend hours and our work schedules are consistent without rotation. As mentioned this is a part time role but we guarantee a minimum of 34 hours shift per week with the possibility of overtime as per the operational needs.

At TELUS we understand that a big part of our success comes from the people we hire which is why we honour our employees with an excellent compensation package including benefits and a starting salary of $22.00 per hour plus a performance-based annual bonus.

You can also take advantage of our virtual courses and e-learning including platforms like LinkedIn Learning offer significant value to training programs and career development that will help you gain the tools needed to help you shift your career into high gear in various exciting roles including quality coaching floor support front-line management training and Information Technology (IT) support. Also to ensure your success in your new role you will be provided with 2-3 weeks of full-time paid training for which you must be available to attend.

Qualifications

Youre the missing piece of the puzzle with your:

• Bilingual (French/English)
• High School Diploma and/or equivalent
• Knowledge of Google Workspace
• Excellent communication skills and ability to understand the callers needs to respond appropriately with actions and/or words
• Maintain composure patience and professionalism in challenging situations
• Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
• Demonstrated ability to remain open-minded and willing to change opinions based on new information
• Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
• Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
• Talent to analyze unique situations utilize problem-solving skills and provide timely conflict resolution
• Good judgment capacity to take initiative and make quick decisions
• Positive and energetic personality

Great-to-have:

• Experience in a monitoring station environment
• Experience in a call center environment

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.