Program Manager
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Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
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Job Summary
Join us in driving large-scale transformation initiatives for a global leader in contact center solutions. As a Program Manager (TPM) with a strong Contact Center background you will lead cross-functional programs that enhance customer experience improve operational efficiency and deliver measurable business outcomes. This role is ideal for a results-driven leader who can manage complex programs across people process and technology in a fast-paced environment.
Responsibilities
- Lead end-to-end delivery of contact center programs including digital transformation workforce optimization CRM/telephony upgrades and process reengineering.
- Develop and manage program roadmaps project plans timelines budgets and risk mitigation strategies.
- Track milestones dependencies and deliverables to ensure on-time and within-scope execution.
- Act as the primary point of contact for program stakeholders including senior leadership.
- Communicate program status risks and outcomes through regular reporting and executive updates.
- Drive change management initiatives to ensure smooth adoption of new processes tools and systems.
- Define KPIs and success metrics for programs and initiatives.
- Analyze operational and program data to identify trends risks and improvement opportunities.
- Champion continuous improvement using Lean Six Sigma Agile or similar methodologies.
Qualifications :
- Bachelors degree in Business Operations Project Management or a related field (or equivalent experience).
- 5 years of experience in program or project management within a contact center or customer operations environment.
- Strong understanding of contact center metrics workflows and technologies (ACD IVR CRM WFM).
- Proven experience managing cross-functional teams and complex multi-stream programs.
- Excellent communication presentation and stakeholder management skills.
Nice to Have
- PMP PgMP Agile or Six Sigma certification.
- Experience leading digital transformation or automation initiatives in contact centers.
- Exposure to global or multi-site contact center operations.
- Experience working with BPOs or third-party vendors.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more
