Director, Business Planning

The Visa Direct Ecosystem Programs & Performance Director is a leader responsible for driving strategic planning operational excellence and crossfunctional execution across the global Visa Direct Ecosystem. This role partners closely with Visa Direct product  Commercialization Risk Compliance and regional leadership to define priorities manage performance lead ecosystemwide initiatives and strengthen operating models. The ideal candidate brings deep analytical rigor strong operational discipline and the ability to influence across a complex global payments organization.

Key Responsibilities

Strategic Planning

• Lead the development and execution of the Visa Direct Ecosystem strategic roadmap ensuring alignment with global product ecosystem and commercial objectives.
• Translate Visa Directs growth priorities into actionable plans operational frameworks and scalable execution models.
• Provide strategic recommendations to leadership based on competitive regulatory and ecosystem insights.

Operational Excellence & Ecosystem Performance Management

• Design and manage ecosystem KPIs health metrics scorecards and reporting structures to track performance across send/receive endpoints partners and markets.
• Identify ecosystem gaps (operational regulatory technical) and drive initiatives to increase efficiency scalability and reliability.
• Lead continuous improvement efforts across processes tools partner operations and crossfunctional workflows.

CrossFunctional Execution

• Drive crossfunctional coordination and execution of ecosystem-wide initiatives across Product Commercialization Client Services Engineering Risk Compliance and regional teams.
• Ensure alignment and accountability across teams for key ecosystem priorities launches and strategic programs.
• Act as a central leader enabling endtoend execution of ecosystem expansion partner optimization and global readiness efforts.

Program & Initiative Leadership

• Manage large-scale strategic ecosystem programs from inception through implementation including scope timelines risks and outcomes.
• Resolve cross-functional issues escalate blockers and ensure ecosystemwide visibility into progress.
• Evaluate program impact and drive continuous improvement based on performance data and partner feedback.

Business Insights & Executive Reporting

• Conduct ecosystem performance analysis identify trends and develop insights that inform strategy and investment decisions.
• Build executiveready presentations to communicate priorities risks and program outcomes.
• Support annual and quarterly planning cycles including financial alignment and resource prioritization for ecosystem initiatives.

Culture Engagement & Communications

• Lead client and partner engagement surveys and action plans to improve ecosystem experience.
• Develop and distribute ecosystem communicationsincluding newsletters updates and leadership briefingsto drive alignment and transparency.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications

• 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 145100 to 232200 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time