IT Operations Director

About the role
The Operations Director will be responsible for leading and managing the Onsite Services Group (OSG) function within their aligned portfolio of customers/services/region. The role is responsible for the operational delivery of OSG to the agreed contractual performance standards and other agreed service commitments. The Operations Director will play a critical role in driving operational excellence optimizing service delivery processes fostering a customer-centric culture driving team engagement and collaborating globally with a one team attitude and approach.

Location: Arizona Plano TX

What youll be doing

• Own the performance of assigned OSG teams and ensure service levels are met or exceeded.
• Track key performance metrics analyze data and feedback and identify opportunities to improve quality and efficiency.
• Lead issue resolution and escalations partnering with General Services HSE Quality or other teams to implement corrective actions.
• Maintain compliance with Quality Health & Safety and Environmental standards.
• Escalate service delivery risks concerns or performance challenges to FOS and Delivery Leadership.
• Participate in deal and contract governance approving changes or highlighting risks.
• Ensure compliance with company processes including expenses overtime mandatory training and safety procedures.
• Drive continuous improvement initiatives including process optimization automation and adoption of new tools and technologies.
• Partner with the Strategic Workforce Office to review develop and implement operational policies procedures and quality assurance measures.
• Lead initiatives that strengthen operational efficiency and align the department with CC and OSG strategic goals.
• Support department development projects in alignment with PIM and market trends.
• Build strong working relationships with Delivery Leaders Service Managers Senior Project Managers customers and partner teams serving as a trusted advisor and escalation point.
• Collaborate with Sales Project Management GTS (LTS) Delivery Leadership T&T and other internal teams to support seamless service delivery.
• Manage the P&L and cost controls for your area; partner with Finance to develop and oversee budgets.
• Work with the Strategic Workforce Office to ensure staffing levels and skills meet operational needs.
• Provide clear leadership to OSG teams setting goals expectations and behavioral standards aligned with CC values.
• Build a high-performance culture that supports team engagement collaboration and professional development.
• Coach Senior/Operations Managers to strengthen leadership capability and service expertise.
• Hold regular one-on-one meetings (at least quarterly) focused on development training and well-being.
• Address performance or behavioral issues promptly and effectively.
• Maintain consistent communication within the team including recurring team meetings.
• Serve as backup for the Country Head when needed.

What you have

• 5 years of leadership experience in IT managed services or a related international/global operational environment (e.g. service management transition management or operations management).
• Bachelors degree in business Information Technology or a related field; equivalent experience accepted.
• Proven experience managing geographically dispersed virtual and culturally diverse teams.
• Demonstrated experience implementing and operating IT Service Management (ITSM) frameworks such as ITIL.
• Strong understanding of IT technologies products and engineering/field operations with onsite experience preferred.
• Track record of leading operational improvement initiatives driving change and delivering successful projects.
• Background in customer service; experience managing turnaround or loss-making contracts is an asset.
• Current knowledge of industry trends emerging technologies and best practices in IT service delivery.
• Proficiency with SAP Microsoft Office and Microsoft Teams.
• Fluent in English with the ability to collaborate effectively across global teams.
• Legally eligible to work in the United States.
• Willingness to travel to managed locations and to participate in global leadership meetings as required
• Strong leadership capabilities with the ability to inspire motivate and develop teams.
• Excellent written and verbal communication skills including the ability to work effectively with colleagues across different countries and cultures.
• Skilled at building strong relationships and networks internally and externally; persuasive and confident communicator.
• Proven ability to drive operational excellence continuous improvement and organizational change.
• Strategic thinker with the ability to translate strategy into actionable plans and execution.
• Strong analytical and problem-solving skills capable of diagnosing issues and developing effective solutions.
• High level of commercial and financial acumen with an understanding of operational cost drivers and business impact.
• Ability to prioritize work manage multiple requests and perform effectively in fast-paced dynamic environments.
• Strong attention to detail and commitment to delivering high-quality outcomes.
• Resilient and adaptable with the ability to remain effective under pressure or in challenging situations.
• Demonstrated ability to build trust show initiative and exercise sound judgment.
• Team-oriented approach with the ability to collaborate across functions regions and organizational levels.
• Comfortable engaging with global teams including those for whom English is not a first language.

What you can expect

Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:

Director