Customer Service Representative
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02/02Provo City is looking for a full time Customer Service Representative to support the Citys utility billing and inbound call system. Civic-minded individuals interested in supporting the services provided to the residents of Provo City are strongly encouraged to apply.Job Details
What is the compensation
Pay Rate: (G22) $20.95 - $28.88 per hour
Provo City offers generous employer-paid health insurance; retirement and pension plans including 401k and 401k matching; paid leaves including vacation sick holidays bereavement and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena a Provo Library card 50% off green fees at Timpanogos Golf Course a 4/10 work schedule and others. For more information about benefits click here.
What are the main duties (click here for the full classification specification)
Interact with customers in person over the phone by mail or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information.
Route inquiries to appropriate staff.
Review service applications.
Enter or edit customer account information.
Schedule service connects and disconnects and initiate work orders.
Collect payments including handling cash or processing checks and electronic payments.
Initiate processing of refunds and issue same.
Take fingerprints of customers.
Document approved special exceptions.
Monitor accounts for theft or abuse.
Prepare various month-end reports for supervisor.
Maintain various performance statistics.
Perform filing and clerical functions.
May perform basic business licensing functions as needed.
Assist other Customer Service coworkers coordinate with other departments and perform related duties as required.
What are the minimum requirements
High School Diploma or equivalent (GED).
Two years of general experience in customer service accounting bookkeeping cashiering or related field.
OR an equivalent combination of job-related education and experience substituting each one year of post-secondary education/training for six months of experience.
Some positions may require a minimum typing and/or 10-key speed.
Spanish speaking skills desirable.
What is the selection process
Applications will be reviewed in the order they are submitted with the first screening being held on February 3 2026. Applicants mustmeet the minimum qualifications listed above to be eligible for consideration.
If selected for hire candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.
Why Provo City
Provo is a strong community-centered city with thriving neighborhoods dedicated residents and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient expanding diverse and affordable housing revitalizing local business districts and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly we maintain a future for Provo that is vibrant connected and welcoming for families students seniors and business for generations to come. All of this makes Provo well-managed friendly economically vibrant and livable for people at all stages of life. Visit to learn more!
Provo City is an Equal Employment Opportunity employer.
Full Time/Part Time:
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Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Provo City, the fourth largest city in Utah, is nationally recognized for its quality of life and favorable business conditions.
