Manager, Loan Administration

About Us

Finance of America helps homeowners 55 access the equity theyve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions we help customers shape the retirement theyve earned while continuing to evolve how we serve and work together.

Joining Finance of America now means stepping into a period of momentum and growth with teams actively shaping what comes next and opportunities to make an impact and grow your career.

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Purpose of Role

Responsible for transaction-level oversight loss analysis valuation monitoring exception reviews and risk identification across the reverse mortgage servicing portfolio. This role focuses on identifying loss drivers recovery opportunities and operational risks while partnering with subservicers and internal stakeholders to mitigate losses improve recoveries and strengthen existing servicing controls.

Key Responsibilities and Expectations

Manages transaction-level loss analysis reviews of HECM claims to identify losses root causes and recovery opportunities including issuing Make Whole Requests (MWRs) to applicable vendors. Tracks and analyzes loss trends across the servicing portfolio while quantifying realized and projected financial impacts for senior leadership.

Oversees transaction exception reviews triggered by exception logic within FAR Loan Management system identifying potential incidents aligning transaction codes with HERMIT and capturing borrower recoverability and HUD claimability.

Develops and executes proactive loss mitigation analytics and governance including forecasting future losses on high-risk loans tracking potential incidents identified through transaction-level reviews escalating exposure to executive management and facilitating meetings to evaluate mitigation strategies.

Monitors property valuations across the servicing portfolio capturing appraisal and BPO exceptions that result in high-variance outcomes impacting loss severity decisioning and recoveries. Utilizes valuation benchmarks to monitor local market trends and track valuation factors for loss analysis. Reviews property valuation exceptions with a focus on property preservation and risk analysis.

Develops key performance indicators (KPIs) in coordination with Business and Reporting teams to effectively monitor subservicer performance. Monitors monthly performance exception/issue reporting for the subservicer. Develops and fosters relationships with subservicer personnel and collaborates to ensure timely and thorough resolution plan status updates.

Manages deliverables for internal business projects by providing timely and accurate updates to stakeholders to ensure risks associated with business activities are effectively identified monitored and controlled.

Remains abreast of industry trends products technologies best practices standards of conduct ethics competitive landscape and legal and regulatory changes to recommend updates to strategic and operational plans for leadership decision-making.

Performs other duties as assigned.

Reports To

VP Servicing

Direct Reports

Loan Administration Specialist

Qualifications

Qualifications - Experience/Skills/Competencies

Minimum 5 years of experience in the mortgage servicing industry (e.g. default foreclosure bankruptcy real estate owned REO and/or vendor management.) Experience with reverse mortgages would be ideal.

Minimum 2 years of experience leading program and change management preferably with cross-functional teams.

Experience with mortgage servicing (e.g. loan operational processes credit bureau reporting complaints management cash management investor reporting default operations etc.).

Experience complying with Consumer Financial Protection Bureau (CFPB) regulations government sponsored enterprise (GSE) (i.e. Fannie-Mae Freddic-Mac) agency guidelines and Fair Housing Act (FHA)/US Department of Housing & Urban Development (HUD) requirements.

Knowledge of management principles and techniques with business and leadership skills.

Business acumen leadership and data-driven decision-making skills.

Mathematical acumen to analyze complex equations.

Interpersonal oral and written communication and presentation skills with tact and diplomacy.

Analytical critical thinking and problem-solving skills with a customer service orientation.

Project management organizational prioritization and time management skills with attention to detail.

Proficiency in MS Office Suite with advanced Excel skills.

Qualifications - Education - Required

Bachelors Degree or comparable qualifications

Qualifications - Education - Field(s)/Profession(s)

Business Finance or equivalent field.

Qualifications - Education - Preferred

Compensation

The base salary range for this position is () inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidates work location skills education and addition to those factors we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health dental vision life insurance paid time-off benefits flexible spending account 401(k) with employer match and ESPP.

Additional Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex (including pregnancy) sexual orientation religion creed age national origin physical or mental disability gender identity and/or expression marital status veteran status or other characteristics protected by law.

Required Experience:

Manager