Director, Continuous Learning & Career Development

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow collaborate and deliver. We design and enable modern ways of working learning experiences and talent practices that help teams adapt perform and thrive in a rapidly changing environment.

The Director Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy execution and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists.

Reporting to the Vice President Talent & Enablement this leader manages a team of talent professionals and partners closely with Technology Colleague Experience Group (CEG) and enterprise stakeholders to deliver scalable data-driven learning experiences that align to business priorities and colleague needs.

How will you make an impact in this role

Strategy & Program Leadership

• Own and evolve the ETS learning and career development strategy ensuring strong alignment to enterprise talent priorities and future skill needs
• Govern and continuously improve core talent platforms and frameworks including the Tech Career Framework ETS Skills Hub and in-band promotion processes
• Translate strategy into clear roadmaps investment priorities and measurable outcomes

Learning Experience Design & Delivery

• Design and lead enterprise-impact learning initiatives including:
  • Skills-based learning paths (technical specialized digital product & design leadership etc.)
  • Speaker series focused on applied real-world case studies
  • Cohort-based learning pilots that drive accountability mentorship and skill application
  • Career enhancement programs (e.g. CAREER fwd 5 learning campaigns)
• Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate

Learning Ecosystem & Tool Management

• Oversee learning tool strategy and vendor management (e.g. Pluralsight OReilly) including compliance GenAI approvals and platform integration
• Drive integration of learning platforms into Oracle HCM improving accessibility enrollment and reporting

Measurement Insights & Continuous Improvement

• Establish and maintain a learning metrics dashboard to track engagement adoption sentiment and business impact
• Use data and colleague insights to continuously refine programs and prioritize investment
• Clearly communicate outcomes and value to senior stakeholders

Leadership & Partnership

• Lead coach and develop a high-performing team of learning and talent professionals
• Build trusted partnerships across ETS CEG and colleague networks
• Act as a thought partner and consultant to leaders on learning skills and career development

Minimum Qualifications

• 7 years of experience in talent learning & development or other people-centered strategy with demonstrated enterprise-scale impact
• Proven experience leading teams and complex cross-functional initiatives
• Strong stakeholder management skills with the ability to influence at senior levels
• Data-driven mindset with experience defining metrics measuring impact and adjusting strategy
• Demonstrated ability to design scalable learning experiences aligned to evolving skill needs
• Exceptional communication storytelling and executive presentation skills
• Comfortable operating in a fast-paced evolving environment with competing priorities
• Strong leadership presence with a track record of building trust clarity and accountability

Preferred Qualifications

• Experience working with learning platforms vendors and HR systems preferred

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.