IT Systems & Applications Support Engineer

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Manage and support a cloud-based email system such as Microsoft 365 ensuring no on-premise email servers are maintained at the hotel
Administer and support hotel systems including OPERA Cloud PMS SiteMinder SynXis and Symphony POS
Ensure all local PCs and business files are securely backed up to network drives or approved cloud storage solutions
Oversee daily IT operations related to email hosting system availability and data protection
Coordinate with authorized vendors for installation configuration and support of PMS and POS systems
Maintain OPI and IFC servers to ensure seamless connectivity between PMS POS and payment gateway systems
Work closely with the authorized POS vendor to support Symphony POS integration with OPERA Cloud for room postings
Liaise with banks and payment service providers for card terminal provisioning and ongoing technical support
Monitor system performance availability and connectivity across all hotel applications
Provide first-level technical support to hotel staff for IT systems applications and basic infrastructure issues
Ensure compliance with IT policies security standards and operational procedures
Maintain system documentation configuration records and operational procedure
Support audits system upgrades and technology improvements as required

Requirements

Bachelors degree or diploma in Information Technology Computer Science or a related field
Proven experience supporting hotel systems such as OPERA Cloud PMS Symphony POS SiteMinder or similar hospitality applications
Experience managing cloud-based email platforms such as Microsoft 365
Good understanding of system integrations between PMS POS and payment gateways
Experience handling PC file backup and cloud or network storage solutions
Familiarity with OPI and IFC server environments and connectivity management
Ability to coordinate with external vendors and service providers for system installation and support
Knowledge of basic networking system administration and IT security practices
Strong troubleshooting and problem-solving skills
Good communication skills and ability to work with hotel operations teams
Ability to manage multiple systems and priorities in a live hospitality environment
Willingness to provide on-site IT support and work in a hybrid operational setup
Experience in hospitality IT operations is a strong advantage

Manage and support a cloud-based email system such as Microsoft 365 ensuring no on-premise email servers are maintained at the hotelAdminister and support hotel systems including OPERA Cloud PMS SiteMinder SynXis and Symphony POSEnsure all local PCs and business files are securely backed up to netwo...

Manage and support a cloud-based email system such as Microsoft 365 ensuring no on-premise email servers are maintained at the hotel
Administer and support hotel systems including OPERA Cloud PMS SiteMinder SynXis and Symphony POS
Ensure all local PCs and business files are securely backed up to network drives or approved cloud storage solutions
Oversee daily IT operations related to email hosting system availability and data protection
Coordinate with authorized vendors for installation configuration and support of PMS and POS systems
Maintain OPI and IFC servers to ensure seamless connectivity between PMS POS and payment gateway systems
Work closely with the authorized POS vendor to support Symphony POS integration with OPERA Cloud for room postings
Liaise with banks and payment service providers for card terminal provisioning and ongoing technical support
Monitor system performance availability and connectivity across all hotel applications
Provide first-level technical support to hotel staff for IT systems applications and basic infrastructure issues
Ensure compliance with IT policies security standards and operational procedures
Maintain system documentation configuration records and operational procedure
Support audits system upgrades and technology improvements as required

Requirements

Bachelors degree or diploma in Information Technology Computer Science or a related field
Proven experience supporting hotel systems such as OPERA Cloud PMS Symphony POS SiteMinder or similar hospitality applications
Experience managing cloud-based email platforms such as Microsoft 365
Good understanding of system integrations between PMS POS and payment gateways
Experience handling PC file backup and cloud or network storage solutions
Familiarity with OPI and IFC server environments and connectivity management
Ability to coordinate with external vendors and service providers for system installation and support
Knowledge of basic networking system administration and IT security practices
Strong troubleshooting and problem-solving skills
Good communication skills and ability to work with hotel operations teams
Ability to manage multiple systems and priorities in a live hospitality environment
Willingness to provide on-site IT support and work in a hybrid operational setup
Experience in hospitality IT operations is a strong advantage