Voice Architect

Voice Architect Memphis TN (Hybrid/Remote)Pay Rate:$109100 $145400Multiple factors including Individual experience skills and abilities will determine where an employee is placed in the pay Salaried Full-TimeLocation:Memphis (Hybrid) or Remote (For remote positions Global Cellulose Fibers will consider residents of the following states: Alabama Arizona Georgia Massachusetts Mississippi North Carolina Ohio Oklahoma South Carolina Tennessee Texas Vermont Virginia and Washington.)About The Role:The Voice Architect will own the architecture and technical strategy for all enterprise voice and unified communication systems. This includes our VoIP telephony infrastructure Microsoft Teams Voice integration SIP trunking voicemail and other unified communications (UC) this role you will ensure our voice services are robust scalable and well-integrated with both on-premises and cloud environments. Youll collaborate with outsourcer voice specialists and ops teams to design and implement voice solutions that align with our business needs. As the subject matter expert in enterprise voice you will represent our technical interests when working with the outsourcer on voice projects making sure the solutions meet our quality security and reliability standards. Deep technical expertise in voice architecture (e.g. POTS-in-a-Box PBX/VoIP systems SIP) is required along with experience integrating voice systems with cloud platforms like Azure or M365. Key ResponsibilitiesVoice Architecture & DesignDesign and maintain scalable enterprise voice systems including IPPBX VoIP SIP trunking dial plans consistent numbering schemes and call architecture supports growth while delivering high call quality and Communications & Cloud IntegrationSupport hybrid architectures combining legacy voice systems with modern interoperability with onprem PBXs SBCs gateways SIP trunks cloud voice platforms with UC systems including Microsoft Teams Voice via Direct Routing or Operator Matter Expertise & OversightServe as SME reviewing outsourcer designs guiding architecture decisions and ensuring standards design parameters (codecs SIP settings QoS) and validate accuracy of outsourced implementationCoordinate complex troubleshooting and ensure critical features like IVR call recording and E911 meet Quality & Performance OptimizationMonitor MOS jitter packet loss and call logs to diagnose and resolve voice with network teams to enforce QoS and optimize routing for voice logs and user reports to tune codecs adjust configurations and resolve You: Knowledge Skills and Abilities 8 years of experience in voice over IP (VoIP) and telephony systems engineering with progressively increasing responsibility with CCNP-level knowledge. Bachelors degree in Computer Science Information Technology or related field is preferred (or equivalent work experience). Microsoft certifications demonstrating validated knowledge in cloud services a deep expertise in enterprise voice technologies including SIP trunking SBC configuration (AudioCodes Cisco CUBE) VoIP PBX systems such as Cisco CUCM and legacy protocols like H.323 MGCP and TDM Microsoft Teams Voice architectureincluding Direct Routing Call Queues and Auto Attendantsand how it connects to the PSTN through SBCs or Calling voice solutions meet security and regulatory requirements by implementing encrypted signaling/media (SIP TLS SRTP) and maintaining compliance with standards such as E911 and callrecording strong knowledge of voicerelated networking and QoS requirements ensuring prioritized voice traffic across LAN/WLAN/SDWAN and collaborating with network teams to resolve latency bandwidth and firewall/NAT issues that impact call roadmaps and scalable designs supporting growth and lifecycle diagrams inventories IP schemas and failover documentation with accurate voice architecture SIP trunks dial plans routing and major system and enforce standards templates and naming conventions across all runbooks and training to strengthen team capability on advanced topicsSupport teams and mentor staff on architecture troubleshooting and best communication leadership and stakeholder engagement Competencies:Functional/Technical SkillsCreativityCustomer FocusOrganization and PlanningAction-Oriented/Self-MotivatedDealing with AmbiguityTroubleshooting/Problem SolvingLearning on the FlyCommunication Skills (oral and written)Team PlayerAbout Global Cellulose Fibers (GCF):Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe high-quality pulp forms the basis for a wide range of applications like towel and tissue products diapers feminine care incontinence and other personal care products that promote health and addition our specialty pulp serves as a sustainable raw material used in construction materials paints coatings and more. GCF generated $2.8B in revenue in 2024 and has 3300 employees globally with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting GCF:Global Cellulose Fibers promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse Got You Covered:At Global Cellulose Fibers our employees are our most important asset and thats reflected in our benefits package that includes health welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families including:Medical Dental Life insuranceFlexible Spending AccountsShort-term and Long-term Disability401(k) and Company-funded retirement contributionsPaid Time OffAddress: Memphis Corporate Office 6400 Poplar Ave. Memphis TN 38197Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .