Process Executive

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Design improve and automate operational processes to enhance efficiency service quality compliance and customer experience. Support business operations by translating operational needs into practical process improvements digital workflows and data-driven solutions while ensuring processes are scalable compliant and aligned with organisational objectives governance and standards.

Change Management & Governance Support

• Support the end-to-end Change Management process by coordinating tracking and validating change requests impacting Enterprise customers.
• Perform governance pre-checks to ensure change requests comply with change guidelines controls and approval requirements.
• Support CAB meetings by preparing materials validating data tracking actions and following up on decisions.
• Assist in monitoring compliance to change processes and highlighting risks gaps or non-compliances.
• Support the maintenance and continuous improvement of Change Management tools and trackers.

Process Improvement & Optimisation

• Analyse operational workflows to identify inefficiencies risks and improvement opportunities.
• Design and implement to-be processes that improve productivity turnaround time and service quality.
• Standardise processes to ensure consistency repeatability and SLA adherence.
• Support service improvement initiatives with process analysis and operational inputs.

Automation & Digital Enablement

• Design develop and maintain automated solutions using SharePoint Power Automate Power Apps Excel (Power Query macros VBA) and SQL-based queries.
• Automate reporting approvals tracking and notifications to reduce manual dependency and errors.
• Ensure automation solutions are scalable maintainable auditable and aligned with governance standards.
• Support user testing data validation rollout and post-implementation support.

Skills for Succcess:

• Bachelors degree in Business Management Information Systems Engineering or related discipline
• At least 36 years of experience in operations process improvement change management support or compliance-related roles within a structured or regulated environment
• Data & Automation Tools: Strong working knowledge of Excel (advanced formulas Power Query) and workflow automation concepts
• Process & Governance Application: Working knowledge of process mapping SOP documentation RACI controls and governance requirements
• Reporting & Analysis: Ability to design operational reports dashboards and trackers including data extraction and validation

Good to have

1. Professional certifications such as ITIL Foundation or Lean / Six Sigma (Yellow Belt)
2. Experience supporting Change Management (CAB CR governance) or enterprise operations
3. Experience with Power Apps VBA/macros Power Query and Power BI.
4. Experience using SharePoint for document management version control metadata and access control to ensure data governance and confidentiality.
5. Exposure to basic project management activities including task coordination tracking and supporting project delivery.
6. Experience facilitating discussions or workshops to clarify requirements or drive alignment.