Customer Service Manager
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Job Location:
Ridderkerk - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Req ID: 490954
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Could you be the full-time Customer Service Manager in Ridderkerk were looking for
Your future role
Take on a new challenge and apply your customer relationship management expertise in a cutting-edge field. Youll work alongside dynamic and collaborative teammates.
Youll play a key role in improving customer experience and delivering commercial plans for Parts Repairs and Overhaul. Day-to-day youll work closely with teams across the business including Business Development Sales Tender/Bid Management Customer Directors Operations Engineering Procurement Supply Chain Quality and Finance. Youll also lead customer communication and drive continuous improvement actions in alignment with the APSYS roadmap.
Youll specifically take care of managing customer inquiries orders returns and complaints but also ensure the adoption of innovative tools like SAP/GSI and PartsFolio to improve service delivery.
Well look to you for:
Leading customer communication with relevant stakeholders for critical items
Defining pricing tactics for the country/cluster
Driving timely and compliant cost inputs from suppliers
Hosting performance reviews with Customer Service teams and implementing improvement actions
Enhancing understanding of customer needs and identifying opportunities for long-term agreements
Promoting the use of e-commerce solutions for public parts catalogues and onboarding new customers
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
Graduation in Business Administration or comparable education
Fluency in English and local language (desirable) skills matching the customer portfolio
Solid experience in Customer Service
Experience in people management
Knowledge of SAP Sales Delivery module
Customer delivery performance management expertise
Strong customer relationship management skills
Basic understanding of inventory management material planning techniques and industrial planning
Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
Enjoy stability challenges and a long-term career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our inclusive and dynamic working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development through award-winning learning
Progress towards leadership opportunities in Customer Service or other areas
Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
