Customer Success Manager, Public Sector

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role

Join Anthropics Customer Success team as we pioneer the future of AI adoption across government agencies. As a Customer Success Manager for the Public Sector youll be the strategic partner and trusted advisor to our most important government customershelping them harness the full potential of Claudes capabilities across API Claude for Enterprise Claude Code and our industry-aligned offering Claude for Government (C4G).

Youll develop genuine partnerships with leaders in federal civilian agencies state and local governments national security organizations and their system integrators. Your deep understanding of their mission objectives strategic direction AI vision and technical needs will help these customers deliver mission impact.

Drawing on both your public sector expertise and technical knowledge youll serve as a strategic advisor throughout their journey with us helping them navigate unique government constraints including compliance and AI reporting requirements.

Your role focuses on helping the public sector drive AI usage implement change management strategies suited to mission-driven cultures optimize use cases for maximum mission impact and demonstrate value that supports continued investment and expansion.

The insights you gather from these partnerships will directly inform our research priorities product development and public sector strategiesmaking you a key voice in shaping how we build and deliver AI systems that help governments serve their citizens more effectively.

Responsibilities:

• Build trusting strategic relationships with government stakeholdersfrom agency CIOs and ISSMs to mission operatorsto understand their objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropics products across API Claude for Government and Claude Code understanding the technical nuances compliance requirements (FedRAMP IL5 HIPAA) and best practices for government deployment
• Monitor usage patterns and proactively drive adoptionidentifying optimization opportunities addressing underutilization across consumption-based (API) and seat-based products and discovering new applications for Claude across departments and mission workflows
• Develop and execute change management strategies appropriate for government organizational cultures driving adoption through Train the Trainer programs Center of Excellence development and enablement that respects government capacity constraints
• Serve as the customers thought partner enhancing their knowledge of Claude products by socializing Anthropics product roadmap driving awareness on new features (MCP Skills data classification) and engaging Product PMs
• Document and quantify value realized through mission impact outcomes operational efficiency gains and ROI metrics that resonate with government leadership and appropriators
• Own the customer experience across their lifecyclemanaging comprehensive account and success plans grounded in agency mission objectives conducting Executive Business Reviews and serving as the primary conduit between the customer and Anthropic
• Partner with Applied AI team members embedded in accounts to identify hero workflows that demonstrate mission transformation (e.g. Claude processes benefits claims 10x faster)

You may be a good fit if you have:

• 5 years of experience in customer-facing roles (Customer Success Consulting Solutions Architect or similar) with strong preference for experience supporting government customersincluding federal civilian state/local or national security organizations
• Understanding of government procurement compliance frameworks (FedRAMP StateRAMP IL5) and the unique constraints of public sector technology adoption
• Experience driving success across both consumption-based and seat-based business models with understanding of different expansion levers and success metrics for each
• Technical fluency with ability to understand and articulate AI/ML concepts API integrations and software implementation patterns
• Experience explaining and demonstrating technical products to various audiencesfrom developers to agency executives to Congressional staff
• Strategic mindset to identify mission transformation opportunities and translate them into actionable expansion plans
• Strong cross-functional collaboration skills with ability to advocate effectively for customer needs while navigating complex internal and external stakeholder dynamics
• Passion for AI and interest in responsible development of advanced systems for public benefit
• A knack for bringing order to chaos and an enthusiastic roll up your sleeves mentalityyoure a true team player
• For National Security accounts: Active or ability to obtain TS/SCI clearance preferred

Logistics

Education requirements: We require at least a Bachelors degree in a related field or equivalent experience.

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process