ServiceNow Business Analyst Hybrid Remote Lisbon OR Porto
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced ServiceNow Business Analyst to join our team in a long-term this role you will work closely with business and IT stakeholders to analyse define and optimise processes within the ServiceNow platform ensuring alignment with ITIL best practices and organisational goals.
Tasks
Work closely with business stakeholders to gather analyse and document requirements within the ServiceNow platform
Analyse existing business and IT processes identifying gaps inefficiencies and opportunities for improvement
Translate business requirements into clear functional specifications and user stories for the development team
Recommend design and apply best practices to optimise Incident Problem Change and Asset Management processes
Ensure ServiceNow solutions are aligned with the ITIL framework and internal governance policies
Act as a liaison between business users technical teams and ServiceNow developers ensuring clear communication and alignment
Support agile delivery by actively participating in ceremonies such as sprint planning reviews and retrospectives
Contribute to continuous improvement initiatives and operational excellence in a long-term support context
Requirements
5 years of hands-on experience as a Business Analyst working with ServiceNow
Strong overall knowledge of the ServiceNow platform
Proven experience with ITSM and CSM modules
Solid understanding of ITIL processes and best practices
Experience working in agile environments; SAFe knowledge is a plus
Strong analytical communication and stakeholder management skills
Ability to work independently in a long-term operational support environment
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Boost IT was founded in 2018 with a core belief, that technology can be used to elevate people and improve the world.
