Transcription Services Representative

At Veritext we focus on the details so legal teams can focus on the case.

About the role:

Providing our clients with exceptional service is the foundation of our Transcription Services it is your goal to exceed client expectations.

What youll get to do:

• Assisting with court transcription orders.
• Inputting important information into databases (e.g. transcription requests due dates and information related to audio recordings and transcriptionists).
• Downloading and checking new incoming jobs (e.g. confirming correct audio and time estimates).
• Receiving Parole Board requests.
• Receiving downloading and reviewing audio paperwork and other files.
• Accepting work requests from transcriptionists.
• Assigning work to transcriptionists and uploading associated files.
• Receiving completed transcripts and reviewing for completion.
• Creating PDF transcripts and other necessary files.
• Sending completed transcripts and associated files to requestors and other entities.
• Communicating with transcriptionists including answering questions and providing constructive feedback as necessary.
• Having knowledge of all transcription contracts and acting as a resource for transcriptionists regarding quality standards and contract requirements.
• Advising the billing department of page counts.

The kind of teammate were looking for:

• Excellent time management skills organizational skills and the ability to multi-task and prioritize work.
• Ability to communicate with all members of the public government personnel transcriptionists and clients.
• Ability to adhere to stringent standards dictated by various contracts.
• Knowledge of numerous programs including Access Word PDF Excel is an asset.
• Ability to use multiple platforms (e.g. Airtable Vision government websites).
• Be courteous and helpful to all office staff and any outside parties including clients.
• Handle sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Previous customer service experience is an asset.

Whats in it for you:

Competitive compensation and total rewards package

• Extended health coverage that includes medical dental and vision benefits
• Paid Time Off to rest relax and pursue special interests outside of work (12 paid holidays 3 personal days vacation sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based virtual counseling daily emails live and on-demand content and more)
• Matched RRSP to help you save for your future
• Company-paid life insurance as well as long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program tuition reimbursement program employee contests social opportunities and more!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms government agencies and enterprise corporations we provide access to innovative technologies and remote solutions the highest-quality network of reporters and legal videographers unmatched expertise in multiparty and complex litigation unparalleled client service and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration innovation creativity and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives backgrounds and experiences flourish. To achieve this exchange it is essential that all individuals and stakeholders feel and experience an environment where they are welcome safe secure and heard. As such we do not discriminate on the basis of race color religion age gender identity or expression national origin disability veteran status sexual orientation marital status or any other classification protected by Federal state or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.